Customer & Partner Success Manager

Team Segment: Multimedia

KKCompany Technologies, Asias leading AI multimedia technology group is dedicated to creating values for customers with core businesses of multimedia technologies, digital cloud, and AI applications.

At KKCompany, we believe in Innovation Made Simple, and technology is the answer to the struggles faced by every industry. Since its establishment two decades ago, KKCompany has expanded its portfolio, including KKBOX, BlendVision and Going Cloud. KKBOX is the worlds first platform bringing legal music streaming service to the public. It utilizes state-of-the-art streaming technology to enable excellent user experience. Our flagship brands and a base of international clients enable us to accumulate extensive data and advance analytical capabilities. The strengths along with our abundant experience in brand management help businesses achieve digital transformation successfully. We serve over tens of millions of consumers and enterprise clients in Asia cross a broad spectrum of industries such as telecommunication, multimedia, online education, fitness, smart retail and more.

KKCompany now has over 500 employees across offices in Tokyo, Singapore, Taipei, Kaohsiung, and Hong Kong.

Job Summary:
Were seeking a proactive, customer-oriented professional to manage ongoing client relationships, respond to technical inquiries, deliver product demonstrations, and facilitate clear, two-way communication to minimize misunderstandings. This role plays a critical part in ensuring client satisfaction and retention through timely support, transparent communication, and strong cross-functional collaboration. The ideal candidate is service-minded, an excellent communicator, and confident working with technical products.

Responsibilities:

• Maintain and strengthen relationships with existing customers to ensure satisfaction and long-term retention
• Respond promptly to client inquiries, providing basic technical support and guidance
• Conduct product demonstrations to showcase key features and value propositions
• Collaborate with internal teams (e.g., product, engineering, support, billing) to resolve client issues efficiently
• Identify and escalate more complex technical concerns to the appropriate teams
• Track customer feedback and usage patterns to inform product improvements
• Ensure smooth onboarding and continued engagement with customers throughout their lifecycle

Minimum Qualifications:

• Bachelors degree in Business, Communications, Computer Science, or a related field
• 4 years+ of experience in customer success, account management, or technical support roles
• Strong verbal and written communication skills in English and Mandarin
• Basic understanding of technical products, SaaS platforms, or cloud-based solutions
• Ability to manage multiple clients and prioritize tasks effectively
• Comfortable conducting live product demonstrations or walkthroughs

Preferred Qualifications:

• Experience working in a B2B SaaS
• Familiarity with basic troubleshooting of web-based or cloud services
• Ability to translate technical concepts into simple, clear explanations for non-technical users
• Proven track record of improving customer satisfaction or retention
• Understanding of product lifecycle and customer onboarding processes