Travel Specialist (Spanish Speaking)- Nairobi

Introduction

We are looking for a dynamic, enthusiastic, service-driven team player to join the Lodge Reservations Team.

Brand & Values Alignment

Uphold and embody the company values, particularly:

• Care of the People
• Care of the Land
• Care of the Wildlife

Duties & Responsibilities

Key Outputs

Communication & Relationship Management

• Maintain constant and consistent communication with:
  • Colleagues
  • Travel agents
  • Tour operators
  • Guests
  • Suppliers
    via telephone and email.
• Build and nurture strong professional relationships with international travel partners and service providers.

Itinerary Planning & Sales

• Creatively design and plan bespoke FIT leisure itineraries across East Africa for international guests and travel partners.
• Proactively sell company products and services while ensuring the best possible travel experience for each guest.
• Respond promptly to enquiries and work towards converting them into confirmed bookings.

Reservations Management

• Manage the full reservations process, including:
  • Initial enquiry
  • Quotation
  • Final confirmation
  • Invoicing
  • Preparation of travel documentation
• Coordinate bookings with:
  • Lodges
  • Camps
  • Airlines
  • Guides
  • Ground handling teams
• Ensure seamless service delivery.
• Monitor bookings from enquiry stage through to completion of travel.

Documentation & Accuracy

• Prepare accurate:
  • Quotations
  • Itineraries
  • Invoices
  • Travel documents
• Ensure all guest preferences, special requests, and logistical requirements are captured and communicated effectively.
• Maintain high levels of attention to detail to ensure exceptional guest satisfaction.

Service Delivery & Operational Support

• Ensure all turnaround times are adhered to according to company Standard Operating Procedures.
• Deliver prompt, professional, and reliable service at all times.
• Provide operational support and backup for colleagues when they are away from the office.
• Participate in weekend and public holiday duty on a rotational basis.

Continuous Learning & Product Knowledge

• Continuously expand destination and product knowledge through:
  • Training sessions
  • Workshops
  • Educational opportunities
• Stay up to date with:
  • New safari products
  • Lodges
  • Experiences
  • Destination developments within East Africa.

Desired Experience & Qualification

Key Requirements

Experience

• Minimum 3 – 5 years experience in:
  • Luxury safari reservations
  • Tour consulting

Education

• Diploma, Higher Diploma or Degree in:
  • Tourism Management
  • Related fields

Knowledge

• Strong knowledge of East African safari destinations and logistics.
• Knowledge of South and Southern Africa is an added advantage.

Language Skills

• Excellent written and verbal communication skills in Spanish.

Technical Skills

• Proficiency in:
  • Reservation systems
  • Microsoft Office
• In-depth knowledge of Tourplan or a similar booking system.
• Working knowledge of WETU or other related systems.

Interested?

If this role interest you please apply here on Pnet or visit follow our Linkedin Page for similar roles https://www.linkedin.com/company/kl-recruitment/?viewAsMember=true

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