Administration Supervisor - Botswana

Role Overview:

Our Client is looking for a highly skilled Administration Supervisor to oversee the strategic and operational management of a premier five-star property in Botswana. This role is designed for a compassionate, high-energy leader who can balance complex financial forecasting and HR compliance with a deep commitment to world-class guest hosting and community impact. The successful candidate will ensure the lodge operates at peak efficiency while maintaining the highest standards of luxury and sustainability.

Key Responsibilities:

Strategic Operations & Financial Management

• Business Efficiency: Drive operational cost control and prioritize the procurement of local produce without compromising product quality.
• Financial Oversight: Lead budget forecasting and financial planning to ensure the lodge remains agile and solvent in a fluctuating business environment.
• Infrastructure Maintenance: Conduct regular assessments of all operational equipment, vehicles, power generators, and buildings to ensure maximum functionality and safety.

People & Culture

• HR Governance: Maintain and enforce all company policies and procedures, ensuring the HR structure is robust and compliant.
• Training & Development: Identify service gaps and provide necessary training to the team to ensure adherence to world-class service standards.
• Stakeholder Relations: Build and nurture professional relationships with staff, government departments, local communities, and industry partners.

Guest Experience & Brand Advocacy

• VIP Hosting: Act as the primary host for travel agents, media representatives, and VIP groups, ensuring a bespoke and memorable stay.
• Product Evolution: Innovate and refine all guest touchpoints, including lodge amenities, dining experiences, and safari activities.
• CSR & Sustainability: Collaborate with community development partners on social responsibility initiatives and analyze/improve the lodge's environmental sustainability impact.

Required Qualifications & Skills:

• Professional Experience: Minimum of 5 years of leadership experience managing a five-star operation as a Lodge Manager, General Manager, or in a senior administrative capacity.
• Education: A formal qualification in Hospitality Management, Business Management, or a related field.
• Financial Acumen: Strong computer literacy and a well-developed understanding of financial reporting, budgeting, and forecasting.
• Leadership Style: A proactive and respectable leader with the ability to remain energetic and compassionate while managing a diverse team.
• Communication: Exceptional command of the English language with the confidence to engage with affluent guests and industry stakeholders.

Personal Characteristics:

• Warmth & Professionalism: An outgoing and friendly personality with a polished, professional presentation.
• Integrity: Honest, diligent, and a self-motivator who leads by example.
• Resilience: The ability to thrive under pressure, manage competing priorities, and meet strict deadlines in a remote environment.