ITSM Practitioner Implementer - Johannesburg

Our client in Johannesburg is looking for a ServiceNow ITSM Practitioner Implementer to configure ITSM modules, manage CMDB, and optimise internal IT service management processes and workflows.

Qualifications (5)
Bachelor's degree in IT, Computer Science, or related field.
ServiceNow CIS (ITSM) and CSA certifications required.
ITIL Foundation certification preferred.
3+ years' ServiceNow ITSM implementation experience.
Strong experience with CMDB design and management.

Key Responsibilities (5)
Configure and maintain ServiceNow ITSM modules and workflows.
Manage CMDB, including data models, relationships, and accuracy.
Develop service catalog items and automate ITSM processes.
Integrate ServiceNow with internal and external systems.
Support testing, deployments, upgrades, and documentation.

Key Skills (5)
Strong ServiceNow ITSM and CMDB expertise.
Proficiency in JavaScript, GlideScript, and Flow Designer.
Analytical problem-solving and troubleshooting ability.
Knowledge of ITIL processes and service management.
Strong communication and stakeholder collaboration skills.