General Manager - Botswana

Introduction

The ideal candidate is held in high regard within the tourism industry, possessing extensive experience running a 5-star property in a remote area independently. You should have a deep understanding of lodge operations, finance, and staff management, with a genuine passion for hospitality, sustainability, conservation, and community development.

Duties & Responsibilities

Key Outputs

• Stakeholder Relations: Build and maintain relationships with staff, guests, governmental departments, the local community, and industry partners (agents and other lodges).
• Corporate Social Responsibility: Collaborate with Wild Impact on community development initiatives.
• Business Efficiencies: Oversee cost control, sourcing of local produce, and maintaining overall product quality.
• HR & Structure: Maintain and ensure strict adherence to all company policies and procedures.
• Product Development: Enhance the guest experience across all touchpoints, including the lodge, food, and game viewing.
• Operational Oversight: Regularly assess the functionality and efficiency of all operational equipment, vehicles, generators, and buildings.
• Sustainability: Analyze the impact of sustainability on the business and lead continuous improvement efforts.
• Financial Management: Handle budget forecasting and ensure the lodge's financial health adapts to a changing business environment.
• Training & Development: Provide the necessary training to ensure the team meets and exceeds desired service standards.
• Lodge Leadership: Hold overall responsibility for the effective management and daily running of the lodge.
• VIP Hosting: Act as the primary host for all Agents, Media, and VIP groups.

Desired Experience & Qualification

Knowledge & Skills Required

• Leadership: A strong, respectable leader who is aware, energetic, and compassionate.
• Guest Focus: A well-developed concept of world-class guest experiences and the proactive energy to deliver them.
• Acumen: Strong computer literacy and robust financial acumen.
• Communication: Excellent verbal and written communication skills.

Required Experience

• Industry Experience: Proven track record in the service industry, specifically in guest and staff management.
• Senior Leadership: A minimum of 5 years of experience running a five-star operation as a Lodge Manager or General Manager.
• Education: A formal qualification in Hospitality or Business Management.

Personal Characteristics

• Good command of the English language.
• An outgoing, warm, and friendly personality.
• Confident and comfortable interacting with affluent individuals.
• Well-presented, honest, diligent, and a self-motivator.
• Ability to work under pressure and meet strict deadlines.

Interested?

If this role interest you please apply here on Pnet or visit follow our Linkedin Page for similar roles https://www.linkedin.com/company/kl-recruitment/?viewAsMember=true

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