Administration Supervisor (Contract)- Botswana

Introduction

The ideal person is held in high regard within the tourism industry, possessing significant experience in running a 5-star property in a remote area independently. They must have a strong grasp of lodge operations, finance, and staff management, with a deep passion for hospitality, sustainability, conservation, and community development.

Duties & Responsibilities

Key Outputs

• Stakeholder Relations: Build and maintain relationships with staff, guests, governmental departments, the local community, and industry partners (agents and other lodges).
• Corporate Social Responsibility: Collaborate with Wild Impact on community development initiatives.
• Business Efficiencies: Oversee cost control, the use of local produce, and overall product quality.
• HR & Compliance: Maintain and ensure strict adherence to all company policies and procedures.
• Product Development: Enhance the guest experience across all touchpoints, including the lodge, food, and game viewing.
• Infrastructure Assessment: Regularly evaluate the functionality, efficiency, and strength of all operational equipment, vehicles, generators, and buildings.
• Sustainability: Analyze and improve the impact of sustainability on the business operations.
• Financial Oversight: Manage budget forecasting and ensure the lodge's financial strategies align with the changing business environment.
• Staff Training: Provide the necessary development to ensure the team meets desired world-class service standards.
• Lodge Management: Hold overall responsibility for the effective management and daily running of the lodge.
• VIP Hosting: Act as the primary host for all Agents, Media, and VIP groups.

Desired Experience & Qualification

Knowledge & Skills Required

• Leadership: A strong, respectable leader who is aware, energetic, and compassionate.
• Guest Excellence: A well-developed concept of providing a world-class guest experience with the proactive ability to deliver it.
• Acumen: High level of computer literacy and strong financial acumen.
• Communication: Excellent verbal and written communication skills.

Previous Work Experience Required

• Service Industry: Proven experience in the service industry, specifically in managing guests and staff.
• Senior Management: A minimum of 5 years of experience running a five-star operation as a Lodge Manager or General Manager (GM).
• Education: A formal qualification in Hospitality or Business Management.

Personal Characteristics

• Excellent command of the English language.
• An outgoing, warm, and friendly personality.
• Confident and comfortable interacting with affluent people.
• Well-presented, honest, diligent, and a self-motivator.
• Proven ability to work under pressure and meet strict deadlines.

Interested?

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