GM: SP Network Operations - Centurion

Our client in Centurion is looking for a GM: SP Network Operations to lead service delivery, ensure network reliability, and manage high-performance operations across a 24/7 ISP environment.

Qualifications (5)
Degree in IT, Telecommunications, or Business Management.
10+ years' experience in ISP/network operations environments.
Strong leadership experience in high-pressure operational roles.
ITIL certification (v4/Foundation), PMP or Prince2 advantageous.
Experience managing NOC, SLAs, and operational budgets.

Key Responsibilities (5)
Oversee 24/7 NOC operations and incident management.
Ensure SLA compliance through MTTR and MTBF performance.
Manage OPEX budgets, maintenance, and lifecycle planning.
Implement ITIL processes for operations and service management.
Coordinate with field teams to maintain infrastructure standards.

Key Skills (5)
Strong operational leadership and decision-making.
Crisis management and problem-solving ability.
Deep understanding of network operations and SLAs.
Process optimisation and ITIL framework knowledge.
Communication and team development skills.