Travel Consultant- Sandton

Introduction

We are built on the strength of remarkable people who are passionate, purpose-driven, and committed to delivering exceptional guest experiences while supporting environmental and community sustainability. Every team member plays a meaningful role in shaping the company's success and impact. For this reason, we carefully select individuals who embody our values and vision for the future.

Duties & Responsibilities

Key Responsibilities

• Oversee and manage consultant workloads during leave or absence, including:
  • Re-quotes and proposals
  • Operations management
  • Ongoing bookings and related tasks
• Assist with agent and hosted educational bookings in collaboration with Sales
• Support implementation and testing of systems and procedures
• Follow up on provisional bookings across the team
• Revive and manage dormant or dead leads during quieter periods
• Assist with booking load during peak periods
• Support Small Group Journeys
• Source and procure new suppliers and products to enhance department offerings

Occasionally travel with groups to support operations

Desired Experience & Qualification

Knowledge & Expertise Required

• Strong understanding of the tourism industry, travel channels, trends, and destination management
• Knowledge of how markets operates
• Solid product knowledge (internal and third-party destinations)
• Commercial awareness and strategic thinking ability
• Sound knowledge of South Africa, Southern Africa, and East Africa
• Understanding of crisis management and emergency response protocols
• Passion for service excellence

Skills Required

• Exceptional attention to detail
• Strong organizational and time-management skills
• Proactive problem-solving mindset
• Analytical thinking with creativity
• Team collaboration and coordination abilities
• Proficiency in Tourplan, Wetu, and Microsoft Office (Word, Excel, PowerPoint, Outlook) advantageous

Personal Attributes

• Excellent interpersonal and communication skills
• Customer-centric approach with commitment to excellence
• Adaptable and resilient in dynamic environments
• Independent decision-making ability under pressure
• Self-motivated and deadline-driven
• Administrative precision
• Willingness to mentor, support, and inspire colleagues
• Motivated by purpose rather than targets

Experience Required

• Minimum 3–5 years inbound tour consulting experience