INT-586C723 | CUSTOMER EXPERIENCE SENIOR ASSOCIATE

The Customer Experience Senior Associate  is expected to perform tasks quickly and efficiently, with a high level of professionalism and positive attitude. It is expected that the Senior Customer Success Associate is capable and able to help manage the front desk, office/facility and clients, may it be internal or external.

• You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.
• Making sound decision-making and flexibility to ensure team dynamics and productivity.
• Competitive salary and benefits
• HMO + free dependent
• Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

FRONT DESK MANAGEMENT:

• Provides support on the reception/front desk through:
  • Answers and disperses calls and inquiries
  • Welcomes / receives applicants, visitors and clients of the Company
  • Responds /addresses tenant concerns and walk-in inquiries
  • Handles daily incoming and outgoing mails
  • Receives, distributes and files incoming letters, billings, invoices, documents and/or other communications
  • Manages the front office on a daily basis
  • Assists photocopy, printing, scanning client request
  • Gatepass / work permit processing
  • Prepares and accomplishes errand form
  • Monitors the cleanliness in concessionaire area

• Any ad hoc duties as required

GENERAL SERVICES / TENANT SERVICES

• Point person / Representative in the workplace
• Conference room reservations
• Reports and coordinates any workplace issues and ensures job completion
• Recommends effective solutions to problems / issues arising
• Provides administrative support to members
• Provides unmatched customer experience
• Build strong relationship with members
• Enforces company policies and procedures, and safety and health regulations and standards

GENERAL ADMIN

• Accomplishes weekly and monthly reports
• Attends ticket request within SLA
• Assists in Check releasing
• Assist office walk tour with prospective client and marketing events
• Offers and serves refreshment to Client
• Assists and does simple troubleshooting IT concerns like wifi connection, borrow of LAN/ HDMI
• Coordinates with vendor for any Client request below 20K
• Ensures furniture and fixture asset tags are intact and complete in inventory
• Does weekly Enercon rounds
• Distributes monthly treats
• Updates weekly client and Internal directory
• Work on day-to-day issues with facilities and building admin
• Follows operational processes and procedures
• Enforces house rules and security policy
• Acts as site POC when Customer Experience Lead is on leave

GENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT

• Maintains Office Show-readiness, cleanliness and maintenance
• Conducts weekly facilities walkthrough to report current and urgent issues, and to handle foreseen issues and members’ needs
• Coordinates with Customer Experience lead for any facilities/building issues

MINIMUM COMPETENCIES:

• Capable of dealing with local staff and foreign clients 
• Enthusiastic, Outgoing, responsible, motivated, dedicated, detail oriented and driven personality 
• Superb verbal and written communication skills 
• has high attention to detail, fast learner 
• Excellent interpersonal skills 
• Extraordinary multitasking skills 
• Good time management skills 
• Capable of working under minimal supervision 
• Ability to present well to high-level clients – local and foreign 
• Ability to deliver services with the highest standards 
• Willing to work on a shifting schedule 
• Willing to be assigned to other KMC sites 

MINIMUM QUALIFICATIONS:

• Bachelor of Science in Business Administration, BS HRM, BS Tourism or any similar courses
• At least 3 years work experience as Front Office Staff or Admin Assistant
• Knowledge in MS Office applications (MS Word, Excel, Powerpoint, office 365)