XTN-C3BA425 | IT  PROJECT SUPPORT MANAGER

The Project Support Management Professional will be part of the Digital Solutions team under the supervision of the Head of Enterprise Applications and the Henka Programme Manager. The role will work closely with the Global HR team, Digital Solutions team, IT and functional workstream leads, business stakeholders, implementation partners, external vendors, and other project members to ensure effective planning, governance, communication, and execution throughout the HRIS implementation lifecycle, with a focus on IT delivery and system integration. 

• Health Insurance/HMO 
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves 

• Lead the planning, coordination and delivery of SAP projects, implementations, rollouts, upgrades and related initiatives across global teams. 
• Own project plans, scope, timelines, milestones, dependencies, risks, issues and status reporting; proactively escalate delivery risks and recommend mitigation plans. 
• Coordinate SAP project activities across design, build, testing, data migration, deployment, go-live cutover and post-go-live support. 
• Work with Business Process Experts and business stakeholders to understand business needs, map processes, assess requirements and translate them into SAP solutions and project deliverables. 
• Coordinate internal SAP specialists, Digital Solutions colleagues, external contractors and implementation partners to keep project workstreams aligned and on schedule. 
• Act as a key point of contact for business stakeholders on SAP project matters, including requirements, progress, decisions, issues and change requests. 
• Manage project-level communication, stakeholder alignment, decision tracking and governance throughout the project lifecycle. 
• Coordinate the resolution of project-related incidents, defects and change requests, ensuring clear ownership, prioritization and follow-through. 
• Support SAP change and release management activities, including planning and coordination of releases, upgrades and deployments. 
• Oversee the preparation and review of Functional Requirements Specifications, business process documentation and flows, and functional and technical specifications. 
• Coordinate test strategy and execution, test scripts, defect tracking, user training materials and end-user readiness activities. 
• Support data migration planning and execution for SAP S/4HANA, including cutover planning, go-live readiness and post-implementation stabilization. 
• Work within the SAP Activate methodology and apply appropriate project management practices, such as PRINCE2 or PMI-based approaches. 
• Collaborate with the Henka AMS team, SAP Basis team, MDM team and other relevant stakeholders to manage dependencies and ensure continuity of SAP services. 
• Contribute hands-on SAP expertise and provide functional or technical support when required to help resolve project delivery challenges.

• Maintain and update the integrated project plan, ensuring timelines, milestones, dependencies, and deliverables are accurately tracked. 
• Coordinate project activities across IT and functional workstreams, HR, business stakeholders, implementation partners, and external vendors to ensure alignment on technical and business deliverables. 
• Organize and support project governance forums, including preparing agendas, materials, and documentation for project meetings, steering committees, and workstream sessions. 
• Capture meeting minutes, track action items, and proactively follow up with stakeholders to ensure timely completion. 
• Maintain and administer project governance tools and documentation, including RAIDQ logs, action trackers, decision logs, change request register, and status reports. 
• Consolidate updates from multiple workstreams and support the preparation of weekly status reports, dashboards, and executive presentations. 
• Monitor IT project progress against plan, identify deviations, and support escalation of technical risks, integration issues, dependencies, and delays to the Project Manager. 
• Ensure consistency and quality of project reporting, documentation standards, and governance processes across all workstreams. 
• Support communication and stakeholder management activities, ensuring timely and structured information flow across the project. 
• Assist in coordinating change management and organizational readiness activities, including communication planning, training coordination, and stakeholder engagement. 
• Manage and maintain project repositories (e.g., SharePoint, Teams) to ensure proper documentation and version control. 
• Track key project KPIs and support reporting on project health, risks, and overall delivery status. 
• Provide general PMO support, including ad hoc analysis, preparation of materials, and continuous improvement of project management processes. 

• Additional relevant knowledge or experience related to the above requirements will be considered an advantage.