XTN-4774458 | CUSTOMER SUPPORT ADVOCATE

Customer Support Advocates have a critical role on award-winning Customer Support team. This role supports global customers 24/7/365, through voice, chat, email, SMS and social channels. The right candidate will champion the interests of customers, ensuring that they receive high-quality and consistent service. This role represents our customer-obsessed culture. 

• Health Insurance/HMO
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

• Provide an exceptional customer service experience with every interaction via phone, email, chat, SMS, or over social media 
• Work closely with other teams including Technology, Product and Site teams to ensure customer feedback is heard, and provide ideas for improvements 
• Demonstrate an excellent understanding of our customer base and ensure the tone of the company is in every interaction 
• Respond to all customer inquiries in a timely manner regarding order updates, product requests, and resolve all issues 
• Demonstrate unparalleled product knowledge and offer exceptional style advice for customers 

• You have excellent verbal and written communication skills 
• You have a customer-first mindset with an empathic approach to problem-solving 
• You are adaptable to a changing or rotating schedule depending on the company’s needs 
• You have a can-do attitude. We are looking for someone who is enthusiastic about working every day, and someone who is willing to step-in wherever they are needed
• You are professional, personable and someone who is willing to adapt to change 
• You have a creative mind to create memorable customer service experiences 
• You go above and beyond to provide outstanding white glove customer service

Additional relevant knowledge or experience related to the above requirements will be considered an advantage.