INT-BEA5727 | CREDIT & COLLECTION SPECIALIST

The Credit and Collection Specialist is responsible for managing the company’s account receivable by monitoring customer payment behaviors and ensure timely collection of outstanding debts. This includes various tasks related to credit management and collections.

• You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.
• Making sound decision-making and flexibility to ensure team dynamics and productivity.
• Hybrid work setup
• Competitive salary and benefits
• HMO + free dependent
• Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

Data Entry and Record Management:

• Update bank statements daily, identifying and reconciling payment details.
• Perform payment application and clearing 
• Execute pre-closing and month-end closing activites e.g bank reconciliation
• Collate financial documents e.g. official receipts, BIR 2307

Collection Activities/Payment Tracking:

• Reconcile unidentified payments and transfer relevant data to the tracker.
• Issue Statement of Accounts, Payment Reminder and dunning letters
• Ensure all credit and collection policies are adhered to.
• Generate collection summaries by transferring payment details received from clients into a summary file.
• Collaborate with internal teams to resolve disputes and facilitate payments e.g account and issue reconciliation
• Maintain detailed records of collection efforts, agreements, and account status.

Communication and Follow-Ups:

• Conduct follow-ups with clients regarding outstanding invoices, sending reminders and documenting interactions.
• Handle inquiries via email, addressing client concerns related to payments
• Work closely with the finance, sales and customer service delivery team to address account issues.

Reporting and Analysis:

• Support the reconciliation of Customer Ledger Accounts and Aging reports
• Assist in preparing reports on collection activities and performance metrics.
• Provide support for regulatory internal and financial audit.

Ad hoc/Projects:

• Assist with special projects or initiatives related to credit and collection e.g AR Aging Clean Up, process automations, system upgrades

• Bachelor’s degree in finance and accounting
• At least 2 years of experience in credit management, collections and cash applications (preferably at a global company)
• Excellent communication, negotiation, and problem-solving skills (both written and verbal)
• Strong interpersonal skills with the ability to build relationships across departments.
• Detail-oriented with a focus on accuracy and process improvement.
• Proficiency in Microsoft Excel and other MS Office applications
• Experience with financial systems and ERP software
• Proactive attitude and eagerness to learn.

• Experience with NetSuite or similar financial software