Job Openings INT-D2AC564 | NOC NETWORK TIER 1

About the job INT-D2AC564 | NOC NETWORK TIER 1

 The NOC Network Tier 1 coordinates and facilitates onsite support to any network related concerns and issues.  He/she is responsible for maintaining network availability and reliability.    

  • You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.
  • Making sound decision-making and flexibility to ensure team dynamics and productivity.
  • Hybrid work setup
  • Competitive salary and benefits
  • HMO + free dependent
  • Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
  • Above standard leaves

  • Acknowledge the calls and assigned service requests, incidents, or queries via Service Desk according to SLA.    

  • Monitor the system health and acknowledge alert in the centralized monitoring (Solarwinds NPM) 

  • Provide Level 1 Technical support (Physical & Configuration Support)    

  • Respond and own until resolution of hardware or software problems 

  • Network L1 implementations and troubleshooting   

  • Document Method of Procedures for Maintenance of Hardware and Software initiatives.    

  • Assist OSS to perform duties as assigned.  

  • Interface with Network Operations Center (NOC) and Service Desk (SD) during Critical Events and Outages    

  • Provide Escalation Support to immediate superior.    

  • Perform hardware initial installation, racking and configuring of server and data center infrastructure 

 

  • Set up and administrative Layer 2 devices.  

  • Provide hardware and software engineering support for I.T client / server applications.  

  • Intervene in situations which require an immediate response such as external virus or malware threats.  

  • Schedule routine maintenance tasks on assigned networks, to ensure that downtime is eradicated. 

  • At least 1 -2 years experienced in handling network(Specific for Dell devices).   

  • Knowledge in physical layer(UTP cables, CAT5e, CAT6 etc.) 

  • Previous experience working with network­ L1 troubleshooting.  

  • Network standards and/or related degree with internship.    

  • Must be an excellent communicator/facilitator; ability to interface with clients at all level     

  • Knowledge in handling network and access point. Such as: Dell and Ruckus Products. 

  • Basic Networking(OSI, IP addressing, VLAN, basic routing and Layer 2 devices and STP).   

 


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