XTN-881A829 | CUSTOMER SERVICE REPRESENTATIVE

We are looking for a Customer Service Specialist with strong written and verbal communication skills and experience handling high volumes of customer interactions through non-voice channels. The ideal candidate is detail-oriented, adaptable, and capable of multitasking while maintaining high-quality customer service.

•  Health Insurance/HMO 
•  Enjoy unlimited MadMax Coffee
•  Diverse learning & growth opportunities
•  Accessible Cloud HR platform (Sprout)
•  Above standard leaves

• Handle customer inquiries and concerns through phone, email, chat, and other communication channels.

• Provide accurate information about products, services, policies, and procedures.

• Resolve customer issues professionally and escalate complex concerns when necessary.

• Maintain accurate records of customer interactions and update relevant systems.

• Ensure timely responses and follow-ups to customer requests.

• Meet established performance targets related to customer satisfaction, productivity, and service quality.

• Maintain professionalism and a positive customer experience in every interaction.

• Experience in Customer Service roles using textual channels (e.g. email, messaging, webchat etc.) non-voice
• Impeccable written communication skills
• Strong verbal communication skills
• Ability to multi-task and time manage
• Experience responding to high volumes of interactions with a high degree of quality
  
  

• US based golf industry
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