XTN-1DFE405 | SMALL BUSINESS ACCOUNT EXECUTIVE

Join Zoom's high-performing Small Business sales team as we drive AI-powered business transformation across Thailand and Southeast Asia. This role is ideal for quota-crushing sales professionals who thrive on pipeline discipline, proactive prospecting, and building lasting customer relationships.

You'll own the full sales cycle for small businesses (1-50 employees), leveraging Zoom's AI-enhanced collaboration platform to solve real business challenges. Success in this role requires relentless pipeline management, forecast accuracy, and a data-driven approach to sales execution.

• Comprehensive healthcare benefit for you and your dependents
• Mental wellbeing programs for you and your dependents
• Competitive time off and vacation policy
• Thriving workplace culture centered on caring, diversity, and inclusion

Sales Execution:

• Drive end-to-end sales activities for Zoom solutions across Thailand and neighboring markets
• Qualify inbound leads within 24 hours and convert to meetings within 48 hours
• Conduct 40+ prospecting activities daily (calls, emails, LinkedIn outreach)
• Deliver compelling product demonstrations highlighting AI-powered features and ROI
• Navigate complex buying processes involving multiple stakeholders
• Negotiate contracts and close deals independently

Customer Engagement:

• Build trust-based relationships with small business owners, founders, and decision-makers
• Understand customer business challenges and map Zoom solutions to their needs
• Position Zoom's AI capabilities (smart transcription, automated scheduling, intelligent backgrounds) as productivity multipliers
• Provide post-sale support to ensure successful onboarding and expansion opportunities

Territory Management:

• Develop and execute territory plans to maximize market penetration
• Identify high-value accounts and prioritize outreach accordingly
• Collaborate with marketing on campaigns, webinars, and thought leadership content
• Stay current on competitive landscape and industry trends

Required Experience & Skills:

• 2+ years of proven sales success in SaaS, UCaaS, or technology sales with consistent quota attainment
• Track record of pipeline discipline: You know how to build, manage, and convert pipeline into revenue
• Business fluency in  English (written and verbal)
• CRM proficiency: Salesforce experience strongly preferred
• BA/BS degree or equivalent practical experience

Critical Behaviors & Attitudes:

Pipeline Ownership:

• • You don't wait for leads—you create your own pipeline through daily prospecting
  • You maintain 3X pipeline coverage because you understand it's the leading indicator of success
  • You treat your CRM as your single source of truth and update it religiously

Forecast Integrity:

• • You qualify deals rigorously and only commit to what you can close
  • You communicate risks early and proactively, not at the last minute
  • You take personal accountability for your forecast accuracy

Proactive & Self-Directed:

• • You identify problems and solve them before being asked
  • You don't need micromanagement—you manage your time like a business owner
  • You follow up relentlessly until you get a clear yes or no

Coachable & Growth-Minded:

• • You actively seek feedback and implement it immediately
  • You study top performers and replicate what works
  • You see objections as opportunities to learn, not reasons to give up

Data-Driven Decision Making:

• • You track your activity metrics and know what drives your results
  • You analyze win/loss patterns to continuously improve
  • You use data to prioritize your time on high-value activities

Customer-Centric:

• • You listen more than you talk and ask great discovery questions
  • You build genuine relationships, not transactional interactions
  • You follow through on commitments and respond within 24 hours

Resilient & Competitive:

• • You bounce back quickly from losses and stay focused on the next opportunity
  • You're motivated by targets and thrive in a performance-driven culture
  • You compete with yourself to beat last month's numbers

Preferred Qualifications

• Experience selling to small businesses (1-100 employees) in Thailand or SEA markets
• Understanding of AI trends and applications in business communications
• Demonstrated thought leadership (webinars, content creation, speaking engagements)
• Proven ability to manage complex sales cycles with multiple stakeholders
• Experience with outbound prospecting tools (LinkedIn Sales Navigator, outreach platforms)
• Track record of building pipeline from scratch in new or underpenetrated markets