XTN-06F6732 | OPERATION ANALYST

The Operations Analyst will be pivotal in enhancing operational efficiency within the APAC CommOps Organizational Unit (OU). The role involves analyzing performance trends, enhancing reporting frameworks, and spearheading initiatives aimed at bolstering data-driven decision-making and operational excellence.

This position offers the unique opportunity to directly influence the strategic direction and operational efficiency of the APAC region. It provides significant exposure to cross-functional teams and high-level strategic projects, making it ideal for those looking to advance their career in operations and data analytics within a dynamic, multinational environment.

• Develop, maintain, and automate comprehensive dashboards and tracking systems to monitor key performance indicators (KPIs), project milestones, and business outcomes.
• Consolidate and analyze data from diverse systems to create detailed reports that provide actionable insights and strategic recommendations to the leadership team.
• Prepare data and provide insightful commentary for quarterly and monthly business review meetings.
• Act as the primary contact for data-related queries within the supported organizational units, ensuring timely and accurate responses.
• Conduct in-depth analyses and data validations to support leadership in strategic decision-making and operational assessments.
• Collaborate with both APAC and Global teams to ensure alignment on business metrics and performance standards.
• Identify and recommend solutions to streamline processes, enhance data accuracy, and improve overall productivity.
• Document, standardize, and refine workflows to ensure consistency with global and regional processes.
• Work closely with cross-functional teams to implement targeted improvements and monitor their effectiveness.

• Proven expertise in data analysis and performance metrics.
• Strong proficiency in data visualization tools and dashboard development.
• Excellent organizational and project management skills to handle multiple priorities in a fast-paced environment.
• Strong communication skills, capable of effectively presenting data insights and influencing stakeholders.
• Demonstrated ability to work autonomously as well as part of a team.
• Adept at problem-solving and critical thinking.

• Experience with SQL and other data management systems.
• Familiarity with automation tools and scripting languages such as Python or R to streamline data processes.
• Background in implementing process improvements within a global or regional framework.
• Ability to navigate cross-cultural communications effectively.
• Experience in change management and stakeholder engagement.