XTN-2714297 | COLLECTIONS MANAGER

Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. 

Join our team! We’re building a world where Identity belongs to you.

• Health Insurance/HMO 
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

• Lead and develop the credit and collections team within a global service framework.
• Collaborate with internal stakeholders to review strategic customer and partner accounts quarterly, emphasizing financial implications.
• Identify and implement process improvements to enhance the efficiency of collections, customer service, and related processes across global operations.
• Ensure effective cash collection, account management, and credit handling for all global regions, including:
  • Monitoring outstanding receivables and implementing collection strategies.
  • Pursuing past-due invoices and negotiating payment arrangements.
  • Resolving customer disputes, while demonstrating our Love our Customers Value.
  • Managing service suspension for non-payment.
  • Processing accounts receivable refunds.
  • Identifying and managing high-risk accounts.
• Establish team goals and monitor performance against credit and collections targets (KPIs) in a global environment.
• Establish and enforce credit policies and procedures.
• Refine quarterly objectives for aging, cash, and Days Sales Outstanding (DSO), and track progress for global services.
• Calculate the allowance for bad debt.
• Foster a customer-centric approach and maintain strong working relationships with order to cash, and other leaders in a global setting. 
• Partner with Senior Manager, Billing and Collections to drive process improvements across global territories.  

• Minimum of 8 years of experience in Credit and Collections.
• At least 3 years of experience managing people in a global or shared service setting.
• Experience with technology companies and/or SaaS
• Familiar with Gemini AI or Chat GBT
• Previous experience with online collections tools (i.e. High Radius, Versapay, GetPaid, Tesorio)  
• Solid knowledge of customer intake ticketing systems 
• Familiarity with ERP systems (Netsuite, Oracle or SAP)
• Preferred experience with Salesforce, Slack, Workday, Google G-suite, Zoom 
• Strong analytical and problem-solving skills, with a curious and results-oriented approach. 
• Excellent communication and presentation skills, especially when interacting with senior management. 

• Experience with Okta tool set - Including Netsuite, Slack, Workday, Zoom, Greenhouse, Coupa, Ariba
• Familiar with Gemini AI or Chat GPT
• Previous experience with online collections tools (i.e. High Radius, Versapay, GetPaid, Tesorio, Zuora)
• Managing service suspension for non-payment
• Processing accounts receivable refunds
• Experience with managing teams of 10+ employees
• Manage and perform employee bi-annual evaluations
• Experience executing employee Performance Improvement Plans (PIPs)