XTN-F674798 | GLOBAL SERVICE DESK ANALYST (MANDARIN LANGUAGE)

We’re on the lookout for a Global Service Desk Analyst who can bring both technical expertise and top-notch customer service to the team. In this role, you’ll be the go-to person for troubleshooting, ticket management, and team support — ensuring seamless IT service delivery across our global operations. 

• Health Insurance/HMO
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

• Provide first-level technical support by troubleshooting issues and managing service requests through ticketing systems (e.g., ServiceNow).
• Deliver excellent customer service by addressing inquiries in both Mandarin and English, ensuring clear communication and timely resolution.
• Collaborate with the team on process improvements, documentation, and knowledge sharing, including training or mentoring as needed.

• 1–2 years of experience as a Service Desk Analyst (customer service) or Service Desk Technician (technical support)
• Proficiency in Mandarin and English (both oral and written)
• Strong technical proficiency with proven troubleshooting skills
• Knowledge of ticketing systems (e.g., ServiceNow)
• Excellent customer service and communication skills
• Ability to work effectively in a team-oriented environment
• Experience in training, mentoring, and knowledge sharing
• Strong documentation skills and attention to detail
• Willingness to work onsite

As previously mentioned.