XTN-11D4186 | CUSTOMER SERVICE REPRESENTATIVE

The primary role of the Customer Support Administrator is to facilitate effective communication and administrative operations between the company and its clients. This role is pivotal in ensuring customer satisfaction and retention by providing professional support and managing administrative functions related to customer accounts.

This position offers the unique opportunity to work within a dynamic team environment that fosters professional growth and learning. You will gain extensive knowledge about financial products and digital platforms, and play a key role in the implementation of cutting-edge technology and processes. Additionally, this role provides a pathway to develop expertise in customer relationship management and technical support within the financial services industry.

• Provide timely and professional administrative support to clients and customers via email and chat channels, ensuring all communications are handled with high standards of courtesy and effectiveness.
• Educate clients on the company's platforms, trading products, operational rules, and the procedures for account breaches and withdrawals.
• Manage the administration and setup of customer accounts, ensuring all client information is accurate and up-to-date.
• Collaborate closely with the Finance and Account Management teams to meet client needs swiftly and efficiently.
• Assist in the testing and implementation of new systems, technology, and processes to enhance service delivery.
• Address and resolve complaints in a professional manner, escalating issues as necessary to prevent customer dissatisfaction and churn.
• Regularly report on customer feedback and issues to help improve the overall service quality.

• Proven experience in a customer support or administrative role, preferably within the financial services sector.
• Strong communication skills with a proficiency in handling customer queries through email and chat.
• Deep understanding of customer relationship management principles and practices.
• Ability to manage multiple tasks with high attention to detail and organization.
• Knowledge of administrative procedures, account setup, and customer service best practices.

• Experience with CRM software and financial trading platforms is highly desirable.
• Skills in problem-solving and conflict resolution.
• Aptitude for technology and adapting to new systems and processes.
• Ability to work in a fast-paced environment and under pressure.
• Strong team collaboration skills and the ability to work independently.