Job Openings XTN-17D1263 | TECHNICAL SUPPORT ENGINEER

About the job XTN-17D1263 | TECHNICAL SUPPORT ENGINEER

We are looking for a full-time Technical Support Engineer in our Manila office. The ideal Technical Support Engineer is passionate about our Cloud Meeting vision, has a great attitude, and the ability to be reactive and proactive on a day to day basis. The Technical Support Engineer is expected to be highly proficient in all areas related to our client's products.
  • Work Where You Work Best: Thrive in a fully remote environment from your own home office.
  • Protect Your Loved Ones: Access comprehensive, top-tier healthcare coverage for you and your dependents.
  • Prioritize Your Peace: Take advantage of extensive mental wellbeing programs designed for you and your family.
  • Unplug and Explore: Enjoy a highly competitive vacation policy that gives you the time you need to disconnect.
  • Belong From Day One: Step into a workplace culture deeply rooted in empathy, diversity, and genuine inclusion.
  • Provide support to troubleshoot and resolve technical issues reported by external customers and other team members through phone, chat, and ticket channels
  • Identify bugs, test, reproduce, report, and work with the escalation engineers to assist with a fix and test/verify fix versions.
  • Provide ideas and assist with the creation of documentation and training material for external and internal Support Center content
  • Maintain clear, concise, and positive communication for all cases in a timely and efficient manner, including follow-ups with customers, team members, and engineers
  • Stay familiar with the client's products, offerings, and integrations, as well as those of software and hardware competitors and partners in the industry.
  • And such other tasks may be given by the EMPLOYER and/or Client analogous to the foregoing.
  • Experience with H.323 and SIP protocols from a hardware and network standpoint.
  • Experience and knowledge of PBX systems are highly desirable
  • Network experience (CCNA certification or equivalent).
  • Administration of Exchange, Office 365, or Google Apps email and calendaring tools.
  • Active Directory federation and Single­Sign­On administration.
  • Experience managing a virtualized infrastructure.
  • Programming experience, including mobile app development with SDKs, REST API usage, and HTML/CSS.
  • Experience in administration of any of the following: Learning Management Systems and Learning Tools Interoperability (LTI), InfusionSoft, Marketo, Salesforce Pardot, Ontraport, or other marketing tools.
  • Additional relevant knowledge or experience related to the above requirements will be considered an advantage.

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