XTN-8755689 | ORDER MANAGEMENT SPECIALIST

We’re looking for an Order Management Specialist to handle order processing activity, including software and hardware fulfillment. The Order Management Specialist will be responsible for collaborating with the sales team on quote building and processing orders in a timely manner. 

• Work from the comfort of your own home
• Comprehensive healthcare benefit for you and your dependents
• Mental wellbeing programs for you and your dependents
• Competitive time off and vacation policy
• Thriving workplace culture centered on caring, diversity, and inclusion

• Develop a thorough understanding of end-to-end quote-to-cash process with focus on order management to billing
• Manage subscription order fulfillment utilizing Zuora including activation and billings
• Ensure accuracy of transactions to ensure consistent integrity in revenue reporting
• Anticipate problems and initiate actions to ensure customer orders are processed timely and efficiently
• As a subject matter expert for all order management and fulfillment related tasks
• Develop and implement tools and processes ensuring order fulfillment processes accurate, timely and compliant transactions
• Work closely with internal groups to identify and execute on efficiency gains
• Create and maintain process documentation for order fulfillment policies and procedures
• Be a trusted advisor to the sales team and partner with Finance, Billing support, and Sales Operations on order management
• Ability to work EMEA & occasional US hours
• Ability to work weekends during Month End, Quarter End and Year End Financial Close

• 3+ years related experience, preferably in a SaaS environment
• Strong business acumen and understanding of sales process (bookings, billings and reporting)
• Solid organizational skills with the ability to manage priorities and execute in a fact-paced environment with attention to detail
• Team player and effective communicator with all levels of order management and cross functional organizations
• Should have a high degree of self-awareness and professional maturity
• Team-oriented, with shown ability to work cross-functionally
• Proven self-starter with demonstrated ability to take initiative
• Ability to hold oneself and others accountable and keep initiatives on track
• Experience with Zuora and Salesforce a big plus
• Experience on Business/Data Analysis, IT Software Development Lifecycle Management & UAT Testing is a big plus