XTN-9F4B482 | PATIENT SUPPORT REPRESENTATIVE

We are seeking Patient Support Representatives to serve as the first point of contact for patients. This role is responsible for delivering exceptional customer service through phone, email, and text communications while ensuring every patient receives a positive and supportive experience.

The ideal candidate is warm, empathetic, professional, and passionate about helping others. While healthcare, dental, or orthodontic experience is a plus, it is not required. We are primarily looking for individuals with strong customer service skills and a genuine commitment to patient care.

If you love helping people, thrive in customer-facing roles, and want a stable long-term career in healthcare support, this is an excellent opportunity. We are looking for warm, customer-focused professionals who can create exceptional patient experiences. No dental experience is required, just a passion for service, strong communication skills, and a desire to grow with a supportive organization.

• Answer inbound patient calls in a timely and professional manner.
• Respond to patient inquiries via phone, email, and text messaging.
• Schedule, confirm, and reschedule patient appointments.
• Direct patients to the appropriate department or team when necessary.
• Follow established Family Braces policies, procedures, and communication protocols.
• Address and de-escalate patient concerns with empathy and professionalism.
• Maintain accurate communication records and appointment information.
• Deliver a consistently positive patient experience across all interactions.