Job Openings INT-7D5C840 | CUSTOMER EXPERIENCE LEAD

About the job INT-7D5C840 | CUSTOMER EXPERIENCE LEAD

The Customer Experience Lead is expected to perform tasks quickly and efficiently, with a high level of professionalism and positive attitude. It is expected as a Customer Experience Lead that he/she can manage the site and a small team of individuals with one goal which is always to maintain the office facility’s show readiness and give exceptional customer experience.

  • You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.
  • Making sound decision-making and flexibility to ensure team dynamics and productivity.
  • Competitive salary and benefits
  • HMO + free dependent
  • Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
  • Above standard leaves

FRONT DESK MANAGEMENT:

  • Provides support on the reception/front desk through:
  • Answers and disperses calls and inquiries
  • Welcomes / receives applicants, visitors and clients of the Company
  • Responds /addresses tenant concerns and walk-in inquiries
  • Handles daily incoming and outgoing mails
  • Receives, distributes, and files incoming letters, billings, invoices, documents and/or other communications
  • Manages the front office daily
  • Assists photocopy, printing, scanning client request
  • Gate pass / work permit processing
  • Prepares and accomplishes errand form
  • Monitors the cleanliness in concessionaire area
  • Any ad hoc duties as required

GENERAL SERVICES / TENANT SERVICES

  • Lead representative in the workplace
  • Conference room reservation assistance
  • Reports and coordinates any workplace issues and ensures job completion
  • Provides effective solutions to problems / issues arising
  • Provides administrative support to members
  • Provides unmatched customer experience
  • Builds strong relationship with members
  • Enforces company policies and procedures, and safety and health regulations and standards

GENERAL ADMIN

  • Attends ticket requests
  • Ensures no ticket SLA breach
  • Assists in Check releasing
  • Assists office walk tour with prospective client and marketing events
  • Offers and serves refreshment to Client
  • Assists and does simple trouble shoot IT concerns like wifi connection, borrow of LAN/ HDMI
  • Coordinates with vendor for any Client request below 20K
  • Ensures furniture and fixture asset tags are intact and complete in inventory
  • Conducts Energy Conservation initiatives
  • Distributes monthly treats
  • Follows operational processes and procedures
  • Enforces house rules and security policy
  • Attends and handle site concerns
  • Organizes Site lead’s monthly meeting
  • Ensures that all permits are posted and updated
  • Ensures email blast and circular memos from the building are cascaded accordingly
  • Ensures all trackers are accurate and updated
  • Ensures that onsite storage is clean and organized
  • Petty Cash Management
  • Monitors Site expenses
  • Management of Utility personnel
    • Ensures that the assigned tasks of the utility personnel are performed and/or accomplished

GENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT 

  • Ensures Office Show-readiness, cleanliness and maintenance
  • Works on day-to-day issues with facilities and building admin
  • Conducts weekly facilities walkthrough to address current and urgent issues
  • Has the Ability to foresee site issues and members’ needs
  • Coordinates facilities/building issues
  • Sets Quarterly coordination meeting with Building Admin
  • Attends punchlisting with projects and contractor

LEADERSHIP

  • Responsible to manage a small team
  • Keeps team motivated, and provides guidance to team members
  • Keeps team focused and on track for the immediate tasks/projects
  • Monitors team’s performance
  • Handles minor or small-scale work assignments / projects
  • Handles minor, unforeseen issues
  • Provides immediate resolution
  • Capable of dealing with local staff and foreign clients
  • Enthusiastic, Outgoing, responsible, motivated, dedicated
  • Above average verbal and written communication skills
  • Has high attention to detail, fast learner
  • Excellent interpersonal skills
  • Extraordinary multitasking skills
  • Good time management skills
  • Can work under minimal supervision
  • Has the ability to the lead a small team
  • Has delegation and motivational skills
  • Good decision-making skills
  • Ability to present well to high level clients – local and foreign
  • Ability to deliver services with the highest standards
  • Willing to work on a shifting schedule
  • Willing to be assigned to other KMC sites

 

  • Business Administration, BS HRM, BS Tourism or any similar courses
  • At least 3 years’ work experience as Front Office Staff or Admin Assistant
  • Proficient in Powerbi application
  • Proficient in MS Office applications (MS Word, Excel, Powerpoint, office 365)

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