Job Openings XTN-2587107 | MEDICAL ADMIN OFFICER

About the job XTN-2587107 | MEDICAL ADMIN OFFICER

The Medical Administrative Officer plays a vital role in supporting the day-to-day operations of the business by ensuring the accurate management of client information, appointment coordination, and administrative processes. This role serves as a key point of contact for clients and internal stakeholders, delivering exceptional customer service while maintaining high standards of accuracy, confidentiality, and efficiency. The Medical Administrative Officer contributes to the smooth operation of services through effective communication, attention to detail, and adherence to established procedures and compliance requirements.
  • 13th Month Pay
  • Premium Benefits
  • Leave Credits
  • Carry over of unused leave credits
  • HMO Principal
  • HMO Dependent
  • Group Life Insurance

• Answer client emails, calls, and live chats in a professional and timely manner.
• Update and maintain accurate client information in the practice management 
system (PMS).
• Upload referral PDFs and other relevant documents to client profiles.
• Enter client information received via email, chat, or phone into the PMS.
• Communicate with clients via email, phone, and live chat to:
o Obtain missing or required information.
o Answer questions and provide appropriate assistance.
o Relay relevant information from psychologists.
• Complete daily operational checklists and assigned administrative tasks.
• Ensure upcoming appointments are correctly booked, rescheduled, or cancelled.
• Communicate with psychologists promptly regarding client, appointment, and 
administrative matters.
• Follow established processes and procedures to ensure accurate and efficient daily 
operations.
• Maintain a high level of accuracy when handling client information and 
documentation.
• Assist with other administrative and operational tasks as required.

• Excellent English communication skills, both written and verbal.
• Strong and speedy IT/computer skills.
• Excellent customer service skills and a friendly, professional personality.
• Strong attention to detail and accuracy.
• Ability to multitask and manage competing priorities.
• Ability to learn and understand Medicare requirements and processes.
• Ability to work independently while communicating effectively with the wider team.
• Strong organisational and time-management skills.
• Medical administration or medical accounts experience is not required but 
highly recommende

 
  • 1 year of customer service experience (only true dealbreaker requirement)
  • Excellent English communication skills (written and verbal).
  • Strong customer service and client-facing experience.
  • Strong computer literacy and ability to quickly learn systems/PMS.
  • High attention to detail and accuracy in handling client records and documentation.
  • Ability to multitask, manage priorities, and work in a fast-paced environment.
  • Strong organizational and time-management skills.
  • Ability to work independently while maintaining effective communication with the team.

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