INT-F295951 | CUSTOMER EXPERIENCE LEAD

FRONT DESK MANAGEMENT: 

• Provides support on the reception/front desk through: 

• Answers and disperses calls and inquiries 

• Welcomes / receives applicants, visitors and clients of the Company 

• Responds /addresses tenant concerns and walk-in inquiries 

• Handles daily incoming and outgoing mails 

• Receives, distributes, and files incoming letters, billings, invoices, documents and/or other communications 

• Manages the front office daily 

• Assists photocopy, printing, scanning client request 

• Gate pass / work permit processing 

• Prepares and accomplishes errand form 

• Monitors the cleanliness in concessionaire area 

• Any ad hoc duties as required 

GENERAL SERVICES / TENANT SERVICES 

• Lead representative in the workplace 

• Conference room reservation assistance 

• Reports and coordinates any workplace issues and ensures job completion 

• Provides effective solutions to problems / issues arising 

• Provides administrative support to members 

• Provides unmatched customer experience 

• Builds strong relationship with members 

• Enforces company policies and procedures, and safety and health regulations and standards 

GENERAL ADMIN 

• Attends ticket requests 

• Ensures no ticket SLA breach 

• Assists in Check releasing 

• Assists office walk tour with prospective client and marketing events 

• Offers and serves refreshment to Client 

• Assists and does simple trouble shoot IT concerns like wifi connection, borrow of LAN/ HDMI 

• Coordinates with vendor for any Client request below 20K 

• Ensures furniture and fixture asset tags are intact and complete in inventory 

• Conducts Energy Conservation initiatives 

• Distributes monthly treats 

• Follows operational processes and procedures 

• Enforces house rules and security policy 

• Attends and handle site concerns  

• Organizes Site lead’s monthly meeting 

• Ensures that all permits are posted and updated 

• Ensures email blast and circular memos from the building are cascaded accordingly 

• Ensures all trackers are accurate and updated 

• Ensures that onsite storage is clean and organized 

• Petty Cash Management 

• Monitors Site expenses 

• Management of Utility personnel 

• Ensures that the assigned tasks of the utility personnel are performed and/or accomplished 

GENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT  

• Ensures Office Show-readiness, cleanliness and maintenance 

• Works on day-to-day issues with facilities and building admin  

• Conducts weekly facilities walkthrough to address current and urgent issues 

• Has the Ability to foresee site issues and members’ needs  

• Coordinates facilities/building issues 

• Sets Quarterly coordination meeting with Building Admin 

• Attends punchlisting with projects and contractor 

LEADERSHIP 

• Responsible to manage a small team 

• Keeps team motivated, and provides guidance to team members 

• Keeps team focused and on track for the immediate tasks/projects 

• Monitors team’s performance 

• Handles minor or small-scale work assignments / projects 

• Handles minor, unforeseen issues 

• Provides immediate resolution 

• Capable of dealing with local staff and foreign clients 

• Enthusiastic, Outgoing, responsible, motivated, dedicated 

• Above average verbal and written communication skills 

• Has high attention to detail, fast learner 

• Excellent interpersonal skills 

• Extraordinary multitasking skills 

• Good time management skills 

• Can work under minimal supervision 

• Has the ability to the lead a small team 

• Has delegation and motivational skills 

• Good decision-making skills 

• Ability to present well to high level clients – local and foreign 

• Ability to deliver services with the highest standards 

• Willing to work on a shifting schedule 

• Willing to be assigned to other KMC sites