INT-0A50292 | CLIENT SERVICES SPECIALIST

The Client Services Specialist will act as a liaison between the company and its clients, ensuring that clients are satisfied with the services provided. This role involves managing client accounts, addressing client inquiries and concerns, and coordinating with various departments to ensure client needs are met efficiently and effectively.

• You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.
• Making sound decision-making and flexibility to ensure team dynamics and productivity.
• Hybrid work setup
• Competitive salary and benefits
• HMO + free dependent
• Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

Meeting Support

• Scheduling calls/meetings across time zones
• Preparing agendas, minutes, and follow-ups
• Updating action trackers after meetings
• Coordinating with internal teams to prepare reports or decks

Project & Task Coordination

• Tracking project timelines and deliverables
• Following up with internal teams (support, ops, marketing) on client requests

Communication Support

• Support in formatting proposals, decks, or contracts 

Inventory Management (for review, for Client owned assets only)

• Monitoring stock levels (esp. in batch hiring)
• Coordinating with procurement on orders
• Preparing inventory reports for client accounts using OSP (need to review based on actual numbers)
• Tracking shipments, deliveries, and returns (together with HR)
• Flagging low stock or delayed items to account managers

General Admin

• Coordinating travel and logistics (for client visits)
• Monitoring shared inboxes for account-related inquiries

• 2+ years of Account Management experience
• Exceptional Level of Commitment towards Customer Experience
• Preferably exposed in the BPO Industry (willing to render night shift, if needed)
• With experience with account management 
• Proficient in Microsoft Office Suite (preferred)
• Project Management Skills
• Must be willing to work in our BGC site

• Proficient Oral and Communication Skills

• Strong sense of Business Acumen

• Exceptional Customer Service

• Strong Project Management

• Time Management

• Interpersonal Skills

• Ability to build and maintain strong client relationships

• Ability to manage and influence key stakeholders