INT-7002436 | COMMUNITY MANAGER

The Community Manager is the on-site lead responsible for building a vibrant, service-driven community. This role focuses on strengthening the other-revenues segment—coworking, meeting rooms, events—by delivering exceptional daily presence, hospitality, and engagement activities that drive repeat usage, satisfaction, and revenue growth.

Incentives 

1. Client Experience & Hospitality Leadership

• Serve as the primary on-site contact for coworking users, walk-ins, meeting room guests, and day-pass clients.

• Ensure a high-touch hospitality environment: warm greetings, proactive assistance, issue resolution, and consistent service standards.

• Monitor daily operations of coworking floors, ensuring readiness, cleanliness, and seamless client flow.

• Respond promptly to real-time client concerns and coordinate with Operations/Engineering for quick resolutions.

2. Revenue Support & Conversion

• Support upselling of Ancillary Products 

• Assist in converting walk-ins and inquiries into tours and potential clients.

• Promote KMC products, upcoming activities, and partner offers to increase utilization of coworking and meeting rooms.

3. Community Engagement & Events

• Plan and execute engagement activities that boost client interaction and utilization (pocket sessions, mini-events, networking touchpoints, partner activations).

• Build strong relationships with clients to deepen loyalty and encourage repeat business.

• Gather insights and feedback to help shape engagement initiatives and improve service offerings.

4. Daily Site Presence & Operational Support

• Maintain high visibility on the floor to ensure clients always have an accessible resource on-site.

• Coordinate with Site Managers and Client Services teams for operational concerns, escalations, and client-related needs.

• Monitor coworking occupancy, desk usage, meeting room activity, and general space conditions.

5. Reporting & Feedback

• Submit weekly reports on community activities, feedback, coworking usage trends, and potential upsell opportunities.

• Track and report key metrics related to community engagement and other revenues.

• Provide recommendations for improving guest experience and space activation.

Qualifications

• Background in hospitality, coworking, customer experience, or community management preferred.

• Strong interpersonal, communication, and relationship-building skills.

• Energetic, approachable, and client-centric personality.

• Ability to manage multiple activities, clients, and priorities in a fast-paced environment.

• Organized, proactive, and solutions-oriented.