XTN-CEF7436 | CRM SPECIALIST

This role is responsible for supporting the execution of email and sms communication strategies, including production, testing, and reporting - ultimately supporting the delivery of dusk Australia’s business strategy.

• Health Insurance/HMO
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

• Manage day-to-day email and sms communication production and execution via Salesforce Marketing Cloud Engagement.
• Produce and manage creative briefing aligned with strategy objective and timeline.
• Coordinate with internal stakeholders to ensure timely approvals and alignment across campaigns.
• Partner with the Creative team to manage content and asset availability.
• Work with the eCommerce team to ensure seamless integration of campaigns across digital touchpoints.
• Support production of weekly performance reports.

• •Demonstrated experience with Salesforce Marketing Cloud Engagement essential, including ability to execute communication across the email and sms channel.
• Proficiency in AMP script and SQL
• Demonstrated experience with Marketing Cloud Automation Studio
• Demonstrated experience with HTM and CSS.
• Demonstrated experience with reporting and analysing campaign performance metrics.
• Familiarity with A/B testing.
• Experience with Marketing Cloud Personalization, Loyalty Cloud and Data Cloud highly regarded
  Awareness of email deliverability best practices and compliance considerations.
• Salesforce certifications (e.g., Marketing Cloud Email Specialist,  Marketing Cloud Administrator) highly desirable.
• 2 years experince

• Highly organised with the ability to manage multiple projects to timeline.
• Strong attention to detail.
• Ability to effectively engage and manage stakeholders across multiple departments.
• A team player who thrives in a dynamic environment.
• Passionate about retail and inspired by brands.
• Enjoys working collaboratively with creative teams.
• Comfortable being hands-on in execution.
• Strong interpersonal and communication skills.
• Strong problem-solving and collaboration skills
• Proactive and able to prioritise in alignment with business objectives 
• Tertiary qualifications in Marketing, Communications, Computer Science, Economics, or a related field.