XTN-29E1630 | CUSTOMER ADVOCACY COORDINATOR

Payscale gives employers and employees confidence to know the what and why behind pay. With our leading data, technology, and experience we make it easier for you to connect compensation to goals. 

As the industry leader in compensation management, Payscale is on a mission to help job seekers, employees, and businesses get pay right and to make sustainable fair pay a reality. Empowering more than 50 percent of the Fortune 500 in 198 countries, Payscale provides a combination of diverse and dynamic data sources, experienced compensation services, and scalable software to enable organizations such as Target, United Healthcare, Gainsight, eBay, and The Washington Post to make fair and appropriate pay decisions. To learn more, visit www.payscale.com.

• Health Insurance/HMO
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

We are looking for a Customer Advocacy Coordinator who will facilitate program design and operations for customer advocacy at PayScale. Working in partnership with leaders across the organization, this role will be focused on developing advocate recruitment campaigns, supporting customer program operations, and managing day-to-day marketing and sales customer advocacy requests.

PayScale is the market leader in compensation management software, and this role will be focused on generating customer advocates who can articulate the business impact PayScale has made on their organization. This position will be driving revenue growth through the coordination of compelling customer references and evidence materials, strengthening brand affinity, and deepening relationships with existing and prospective customers. This role will support others in the organization to streamline processes around user research, press engagements, and client participation in speaking events.

This role is cross-functional, requiring regular communication with PayScale’s revenue marketing, product marketing, service leadership, sales leadership, sales reps, and business development members. This individual will also need to develop and manage timely deliverables with strong communication and cross-functional partnering skills. They must be team oriented, have a collaborative attitude, and be comfortable working in a fast-paced environment. Successful candidates will have experience bringing clarity to the ambiguous, rallying diverse perspectives around a unified goal, as well as coordinating and developing tangible deliverables aligned with business needs and goals. Moreover, this person should have a passion for building relationships. Through engaging with and learning about our customers, they will identify optimal participants for marketing and sales support via case studies, blog posts, speaking opportunities, and more. You will enjoy this role if you like working with fast-paced teams, facilitating cross-functional groups, and having autonomy to drive initiatives. You will be a part of our Customer Marketing team, reporting to the Senior Director of Customer Marketing.

Responsibilities

• Support customer advocacy program design and launch, working in partnership with cross-functional team members.
• Maintain operational elements of the customer advocacy program and tracking system within relevant business tools.
• Recruit customer advocates who align with sales, product growth, and key marketing initiatives.
• Proactively engage customers to generate authentic reviews on key review platforms, develop strategies to increase review volume and quality, and collaborate with internal teams to amplify positive customer stories.
• Create full-circle customer community experiences that connect customers to the PayScale brand and our brand to our customer community.
• Work in partnership across the organization to manage and engage customers in PayScale’s customer community, Comp Collective.
• Coordinate customer reference requests from marketing, sales, AR/PR, and project management teams and work closely with our CSM and service teams to identify customer references to speak with prospects.
• Manage data collection and reporting for voice of the customer initiatives, synthesizing insights from customer feedback, NPS, and review platforms to identify trends and measure sentiment.
• Coordinate customer interviews to support customer research initiatives.

• 2 years of experience in audience-facing writing and project coordination.
• Experience connecting customer experiences to programs in the service of business goals, a plus.

Experience using project management tools, a plus.