XTN-2E4D676 | TECHNICAL PROJECT MANAGER

At Talkdesk, we are disruptive risk-takers who don't have a traditional way of doing things and will do whatever it takes to build a product that improves customer experiences. Join the adventure and grow with us. With $268 million in funding and more than 1,800 customers, we’re revolutionizing the industry of contact centers. Join a hyper-growth company that's innovative, bold, and ambitious. Be a part of the future of technology and make an impact on an evolving industry. If you're a self-starter and hungry to learn, apply now and enjoy the ride.

• Health Insurance/HMO 
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

• Lead cross-functional teams to deliver valuable outcomes through the management of projects and initiatives from beginning to end
• Partner with business leaders globally to translate their business priorities into technical solutions, drive simplification and alignment across stakeholders
• Understand product strategy and key business objectives; ensure the team has a shared purpose, shared understanding, and a sense of urgency to deliver against these objectives
• Develop project plans continually identify critical path, dependencies, risks, and unknowns; ensure progress is transparent and visible to leadership
• Actively drive the development life cycle from requirements analysis, feasibility estimates, design, code, documentation, testing, implementation, and support
• Support the team in agile estimation and forecasting; track progress towards deliverables using empirical data while helping the team inspect and adapt to deliver high quality, well-tested solutions that meet/exceed the project timelines and objectives
• Actively identify areas of improvement; apply systems thinking and lean principles to streamline efficiency and value delivery
• Surface information that will allow the teams to make good strategic decisions and tradeoffs

• Bachelor's Degree in Business Management, Computer Science, or related field
• 5+ years of Project Management experience in a SaaS or technology organization
• 3+ years of experience on cross functional IT initiatives supporting systems and technology such as Salesforce, NetSuite, Coupa, Zuora, or Workday
• Agile, Scrum, and/or Project Management certifications; or you can demonstrate knowledge of core competencies of both agile methodologies and traditional project management practices
• Experience in pre-IPO companies and understanding of the controls and processes that must be in place to support compliance initiatives such as SOX

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