INT-EAB9712 | CUSTOMER EXPERIENCE SENIOR ASSOCIATE

The Customer Experience Senior Associate is expected to perform tasks quickly and efficiently, with a high level of professionalism and a positive attitude. It is expected that the Senior Customer Success Associate is capable and able to help manage the front desk, office/facility, and clients, may it be internal or external. 

• Health Insurance/HMO
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

FRONT DESK MANAGEMENT:

• Providing support at the reception/front desk through:
• Answering and dispersing calls and inquiries
• Welcoming/ receiving applicants, visitors, and clients of the Company
• Responding/ addressing tenant concerns and walk-in inquiries
• Handling daily incoming and outgoing mail
• Receiving, distributing, and filing incoming letters, billings, invoices, documents and/ or other communications
• Managing the front office on a daily basis
• Assisting with photocopy, printing, and scanning client request
• Gatepass / work permit processing
• Preparing and accomplishing errand form
• Monitoring the cleanliness in the concessionaire area
• Any ad hoc duties as required

GENERAL SERVICES / TENANT SERVICES

• Being the Point person / Representative in the workplace
• Reserving the Conference room
• Reporting and coordinating any workplace issues and ensuring job completion
• Providing administrative support to members
• Providing unmatched customer experience
• Building strong relationships with members
• Enforcing company policies and procedures, and safety and health regulations and standards

GENERAL ADMIN

• Attending ticket requests within SLA
• Assisting office walk tours with prospective clients and marketing events
• Offering and serving refreshments to the Client
• Assisting and doing simple troubleshooting IT concerns like wifi connection and borrowing of LAN/ HDMI
• Coordinating with the vendor for any Client request below 20K
• Distributing monthly treats
• Following operational processes and procedures
• Enforcing house vision and security guidelines

GENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT

• • Maintaining Office Show-readiness, cleanliness and maintenance
  • Conducting random facilities walkthrough to report current and urgent issues, and handling foreseen issues and members’ needs
  • Coordinating with Customer Success Lead for any facilities/Building issues

• Bachelor of Science in Business Administration, BS HRM, BS Tourism or any similar courses
• At least 3 years work experience as Front Office Staff or Admin Assistant
• Knowledge in MS Office applications (MS Word, Excel, Powerpoint, office 365)

• Capable of dealing with local staff and foreign clients
• Enthusiastic, Outgoing, responsible, motivated, dedicated, detail oriented and driven personality
• Superb verbal and written communication skills 
• has high attention to detail, fast learner
• Excellent interpersonal skills
• Extraordinary multitasking skills
• Good time management skills
• Capable of working under minimal supervision
• Ability to deliver services with the highest standards
• Willing to work on a shifting schedule
• Willing to be assigned to other KMC sites