XTN-04D5672 | CUSTOMER SUCCESS SPECIALIST

At RANDEM Global, Right People are our biggest asset. We can provide you with the skills and opportunity to develop and reach your full potential – what’s most important is that you’re a good fit and willing to learn. We know that there is no such thing as the perfect applicant with the complete set of skills. We believe in a challenger mindset at RANDEM Global and if you feel that you could challenge and develop into this role, then we want to hear from you. Have Fun, Grow and Learn with Us!

• Health Insurance/HMO
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves 

• The main responsibilities of a Customer Success Specialist include:

  Job Responsibilities
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
  • Attend all requested meetings with team, manager, clients, etc.
  • Systems include: Akixi, SAP, Livechat, Horizon, Salesforce, etc
  • Other duties, as assigned

• 
  A DAY IN A LIFE TYPICALLY INCLUDES:
  • Answering phone calls, emails or chats to connect with customers and address their queries and/or requests about product, policies and procedures
  • Placing outbound calls as follow-up service to customers who purchased our products
  • Connecting with leaders and/or clients to submit customer requests
  • Attending Training & Development to ensure that we are up to date on learning areas of work and interest
  • Recommending ways in which this role and or the business can be more effective/efficient.

• You’re someone who brings ideas to the table and likes to get stuck in
  You’re not afraid to speak your mind
  You’re a natural problem-solver and like to be challenged
  You’ve got a positive, can-do attitude
  You’re a team player and looks for a healthy collaboration
  You are looking for growth and constantly learning