Job Openings INT-4A61374 | CUSTOMER EXPERIENCE ASSOCIATE

About the job INT-4A61374 | CUSTOMER EXPERIENCE ASSOCIATE

The Customer Experience Associate is expected to perform tasks quickly and efficiently, with a high level of professionalism and positive attitude. It is expected as a Front Office Specialist that he/she can manage a small team of individuals and is focused on building maintenance and good customer experience. 

  • You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.
  • Making sound decision-making and flexibility to ensure team dynamics and productivity.
  • Competitive salary and benefits
  • HMO + free dependent
  • Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
  • Above standard leaves

  • FRONT DESK MANAGEMENT: 

    • Provides support on the reception/front desk through: 
    • Answers and disperses calls and inquiries 
    • Welcomes / receives visitors and tenants cordially with positive and helpful attitude 
    • Responds /addresses tenant concerns and walk-in inquiries 
    • Handles daily incoming and outgoing mails 
    • Receives, distributes, and files incoming letters, billings, invoices, documents and/or other communications 
    • Manages the front office daily 
    • Assists photocopy, printing, scanning client request 
    • Gate pass / work permit processing 
    • Any ad hoc duties as required 

  • GENERAL SERVICES / TENANT SERVICES 

    • Main representative in the building 
    • Reports and coordinates any building issues and ensures job completion 
    • Provides effective solutions to problems / issues arising 
    • Provides administrative support to clients 
    • Provides unmatched customer experience 
    • Builds strong relationship with clients 
    • Enforces company policies and procedures, and safety and health regulations and standards 
  • GENERAL ADMIN
    • Maintains building security by issuing, checking, and collecting badges as necessary and maintaining visitor logs 
    • Attends ticket requests 
    • Ensures no ticket SLA breach 
    • Assists in building tours with prospective client and marketing events 
    • Offers and serves refreshment to Client 
    • Coordinates with vendor for any Client request below 20K 
    • Ensures furniture and fixture asset tags are intact and complete in inventory 
    • Conducts Energy Conservation initiatives 
    • Follows operational processes and procedures 
    • Enforces house rules and security policy 
    • Attends and handle site concerns  
    • Ensures that all permits are posted and updated 
    • Ensures email blast and circular memos from the building are cascaded accordingly 
    • Ensures all trackers are accurate and updated 
    • Ensures that onsite storage is clean and organized 
    • Petty Cash Management 
    • Monitors Site expenses 
    • Management of Utility personnel 
    • Ensures that the assigned tasks of the utility personnel are performed and/or accomplished 

  • GENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT  

    • Ensures cleanliness and maintenance of building 
    • Works on day-to-day issues with facilities and building admin  
    • Conducts weekly facilities walkthrough to address current and urgent issues 
    • Has the Ability to foresee site issues and members’ needs  
    • Coordinates facilities/building issues 
    • Sets Quarterly coordination meeting with Building Admin 
    • Attends punchlisting with projects and contractor

  • OFFICE HEALTH AND SAFETY 

    • Perform safety walk weekly 
    • Lead and encourage the tenants to participate evacuation drills (fire, earthquake) and secure accurate postmortem reports 
    • Observe work in progress and assure safety equipment is worn and procedures followed 
    • Suggest for corrections and follow-up to correct violations 
    • Resolve complaints and suggest to management for corrective action 

  • LEADERSHIP 

    • Responsible to manage a small team 
    • Keeps team motivated, and provides guidance to team members 
    • Keeps team focused and on track for the immediate tasks/projects 
    • Monitors team’s performance 
    • Handles minor or small-scale work assignments / projects 
    • Handles minor, unforeseen issues 
    • Provides immediate resolution 
  • At least 4 years work experience as Front Office Staff or Admin Assistant
  • Proficient in Powerbi application
  • Proficient in MS Office applications (MS Word, Excel, Powerpoint, office 365)
  • At least 4 years work experience as Front Office Staff or Admin Assistant
  • Proficient in Powerbi application
  • Proficient in MS Office applications (MS Word, Excel, Powerpoint, office 365)

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