XTN-0107905 | COLLECTIONS ANALYST

The Collections Analyst is responsible for managing a portfolio of customer accounts to ensure timely payments and maintain healthy cash flow. This role supports the financial stability of the organization by proactively monitoring receivables, resolving billing disputes, maintaining accurate records, and collaborating across

● Monitor portfolio of accounts, ensuring timely follow-up on outstanding invoices

● Send reminders and collections notices on past due invoices

● Recommend deactivations for past due accounts and/or work stoppage on past due implementations

● Drive resolution of disputes including tax, POs, billing and other issues, while monitoring trends of disputes

● AR refund requests

● Escalate payment plan requests to Senior or above in accordance with department policy

● Maintain customer records including contacts, payment trends, and payment runs

● Log daily collections activity

● Reconcile customer accounts

● Escalate bankruptcy filings to lead and manager

● Collaborate with internal and external representatives to address issues

● Build and maintain relationships with internal parties

● Internal projects, as required 

● 3+ years of experience in Collections, with a majority in the Technology Industry

● Experience in the tech and SaaS experience (highly preferred)

● Strong problem-solving skills, high level of curiosity, find solutions and deliver results

● Solid experience with key financial tools and ERP systems (NetSuite preferred) as well as Microsoft Office skills including Excel and PowerPoint

● Bachelor's Degree or equivalent work experience