INT-55FF689 | CUSTOMER EXPERIENCE ASSOCIATE

The Customer Experience Associate is expected to perform tasks quickly and efficiently, with a high level of professionalism and a positive attitude. It is expected that the Customer Experience Associate is capable and able to help manage the front desk, office/facility, and clients, may it be internal or external. 

• Health Insurance/HMO
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

• FRONT DESK MANAGEMENT:

  • Providing support on the reception/front desk through:
    • Answering and dispersing calls and inquiries
    • Welcoming and/or receiving applicants, visitors, and clients of the Company
    • Responding and/or addressing tenant concerns and walk-in inquiries
    • Handling daily incoming and outgoing mails
    • Receiving, distributing, and filing incoming letters, billings, invoices, document,s and/or other communications
    • Managing the front office on a daily basis
    • Assisting with client requests like photocopying, printing, and scanning documents
    • Gatepass / work permit processing
    • Preparing and accomplishing errand form
    • Monitoring the cleanliness in the concessionaire area
  • Any ad hoc duties as required

  GENERAL SERVICES / TENANT SERVICES

  • Point person / Representative in the workplace
  • Conference room reservations
  • Reporting and coordinating any workplace issues and ensuring job completion
  • Providing administrative support to members
  • Providing unmatched customer experience
  • Building strong relationships with members
  • Enforcing company policies, procedures, safety, health regulations and standards

  GENERAL ADMIN

  • Attending ticket requests within SLA
  • Assisting office walk tours with prospective clients and marketing events
  • Offering and serving refreshments to the  Client
  • Assisting and doing simple troubleshooting IT concerns like wifi connection, borrowing of LAN/ HDMI
  • Coordinating with vendors for any Client request below 20K
  • Distributing monthly treats
  • Following operational processes and procedures
  • Enforcing house rules and security policy

  GENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT

  • Maintaining Office Show-readiness, cleanliness, and maintenance
  • Conducting random facilities walkthrough to report current and urgent issues, and to handle foreseen issues and members’ needs
  • Coordinating with Customer Success Lead for any facilities/Building issues

• Bachelor of Science in Business Administration, BS HRM, BS Tourism, or any similar courses
• With at least 1-2 years of work experience as Front Office Staff or Admin Assistant
• Knowledgeable in MS Office applications (MS Word, Excel, Powerpoint, Office 365)
• Hospitality or Customer service background is a plus
• Capable of dealing with local staff and foreign clients

• Enthusiastic, Outgoing, responsible, motivated, dedicated, detail oriented and driven personality
• Superb verbal and written communication skills
• Has high attention to detail, a fast learner
• Excellent interpersonal skills
• Extraordinary multitasking skills
• Good time management skills
• Capable of working under minimal supervision
• Ability to present well to high level clients – local and foreign
• Ability to deliver services with the highest standards
• Willing to work on a shifting schedule
• Willing to be assigned to other KMC sites