INT-8486606 | CUSTOMER EXPERIENCE ASSOCIATE

The Customer Experience Associate is expected to perform tasks quickly and efficiently, with a high level of professionalism and a positive attitude. It is expected that the Customer Experience Associate is capable and able to help manage the front desk, office/facility, and clients, may it be internal or external. 

• Health Insurance/HMO
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

• Providing support on the reception/front desk through: 

• Answering and dispersing calls and inquiries 

• Welcoming and/or receiving applicants, visitors, and clients of the Company 

• Responding and/or addressing tenant concerns and walk-in inquiries 

• Handling daily incoming and outgoing mails 

• Receiving, distributing, and filing incoming letters, billings, invoices, document,s and/or other communications 

• Managing the front office on a daily basis 

• Assisting with client requests like photocopying, printing, and scanning documents 

• Gatepass / work permit processing 

• Preparing and accomplishing errand form 

• Monitoring the cleanliness in the concessionaire area 

• Any ad hoc duties as required 

GENERAL SERVICES / TENANT SERVICES 

• Point person / Representative in the workplace 

• Conference room reservations 

• Reporting and coordinating any workplace issues and ensuring job completion 

• Providing administrative support to members 

• Providing unmatched customer experience 

• Building strong relationships with members 

• Enforcing company policies, procedures, safety, health regulations and standards 

GENERAL ADMIN 

• Attending ticket requests within SLA 

• Assisting office walk tours with prospective clients and marketing events 

• Offering and serving refreshments to the  Client 

• Assisting and doing simple troubleshooting IT concerns like wifi connection, borrowing of LAN/ HDMI 

• Coordinating with vendors for any Client request below 20K 

• Distributing monthly treats 

• Following operational processes and procedures 

• Enforcing house rules and security policy 

GENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT 

• Maintaining Office Show-readiness, cleanliness, and maintenance 

• Conducting random facilities walkthrough to report current and urgent issues, and to handle foreseen issues and members’ needs 

• Coordinating with Customer Success Lead for any facilities/Building issues