XTN-0E42385 | ZOOM: CHANNEL ACCOUNTS RECEIVABLE ANALYST

The Purpose Driven Career Objectives of a Channel Accounts Receivable Analyst

Zoom is looking for a Channel AR Analyst to handle collection activity of reseller accounts including contacting customers regarding outstanding delinquent payments, responding to customer correspondence, and investigating payment issues. 

The Channel AR Analyst will be responsible for processing resolution of delinquent accounts and other necessary functions in the following functional areas: collections, billing and customer service. They will be working directly with our reseller parent accounts to manage the debts of several end users. The ideal candidate would be someone who is organized, a self-starter, strategic thinker, great communicator, and enjoys collaborating with people with a diverse set of talents in a dynamic fast-paced environment with a globally distributed team.

To apply for Channel Accounts Receivable Analyst, you are excellent at:

• Contact assigned reseller customers via email, video and voice calls to manage the collections process.
• Work closely with customers and internal teams to resolve customers’ billing and collection inquiries within a timely manner.
• Maintain exceptional service with integrity to assist customers through accurate, relevant and timely communication.
• Maintain accurate documentation of all collection activity performed.
• Analyze collection patterns and work with management to recommend collection recovery strategies to improve operational efficiencies.
• Ensure all KPI's given are met or exceeded.
• Assist our Cash Application team by securing remittance details from our customers to ensure timely and accurate application of payments made by our customers.
• Perform account reconciliations when required.
• Gather and compile details as required for month/quarter/year end reporting as well as audit/compliance reporting.
• Perform other duties as assigned including back-up functions for the team.

Your Success Profile includes:

• Bachelor’s degree in business, finance or a related field. Experience will be accepted in lieu of a bachelor's degree for the right candidate
• A minimum of 5 years experience in an Accounts Receivable role, experience in a SaaS/HaaS Reseller AR role is preferred
• Experience within a high volume, rapid growth environment is required. SaaS/HaaS or Technology based experience would be preferred
• Fluency in English (written and verbal) is required
• Strong interpersonal and professional skills
• Strong problem-solving skills
• Strong organizational and follow-through skills
• Ability to handle a large volume of complex issues, detail oriented with strong multi-tasking skills is required
• Ability to work within a fast-paced environment with a globally distributed team.
• Experience with Zuora is preferred, though not required
• Experience working in HighRadius or equivalent collection/dunning tool is preferred.
• Excellent oral and written communication skills; ability to tailor communication to an audience
• Proficient in Microsoft Office Word, Excel and G-suite
• Energetic, detail-oriented, and positive attitude
• Ability to work efficiently in a remote office environment (video-conferencing, making phone calls, etc)
• Availability to work during US business hours
• Experience with high dollar, high volume portfolio - $15M monthly or more

KMC Careers

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Our Culture

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

Life within KMC: Work Hard Party Harder

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!