XTN-3457186 | PLATFORM SUPPORT SPECIALIST

Gear up for an exhilarating adventure with Sesimi, the SaaS company that is revolutionizing the advertising landscape in the automotive industry. We are actively seeking a Customer Success: Platform Support superstar to join our exceptional team. You will be the guiding force that leads our valued customers to achieve success. Are you prepared to navigate the thrilling journey of providing exceptional customer support?

Location

Join us in Manila, specifically in Pasig City! We're seeking individuals to join our office for the day shift, Monday to Friday.

Role Summary

As our Customer Success: Platform Support maestro, you'll be the go-to link for our customers. With your magic touch, you'll turn platform queries and complexities into simple solutions, keep our customers rolling smoothly on our platform, and build relationships that last.

Success Measures/KPIs:

• Time to respond
• Time to resolve
• CSAT (Customer Satisfaction) score

• Health Insurance/HMO 
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

• Provide exceptional customer support to clients globally
• Troubleshoot software issues and decode customer queries
• Offer platform support and build lasting customer relationships
• Act as a voice for our customers internally, providing insights and feedback to enhance our services
• Ensure customer satisfaction with our service and platform

• Excellent English-based phone support experience
• Technical proficiency with SaaS platforms
• Exceptional communication and interpersonal skills
• Strong problem-solving capabilities with attention to detail
• Marketing or brand compliance experience is a plus