XTN-2D2E904 | OFFICE AND OPERATIONS MANAGER

The Office and Operations Manager is responsible for overseeing daily operations across multiple functional teams, ensuring efficiency, compliance, and alignment with company goals. With a strong foundation in accounting, this role bridges operational oversight with financial discipline, managing teams such as call center technicians, asset protection agents, pricebook clerks, retail auditors, and accounts payable staff.

• Health Insurance/HMO 
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

Operational Oversight:

• Supervise and coordinate activities of call center technicians to ensure service quality and performance metrics are met.
• Oversee asset protection agents to maintain safety, loss prevention, and compliance standards.
• Manage pricebook clerks to ensure accurate and timely updates of product pricing and inventory data.
• Lead retail auditors in conducting store audits, ensuring adherence to operational and financial policies.

Accounting & Financial Management:

• Oversee the accounts payable team, ensuring timely and accurate processing of invoices and payments.
• Support month-end and year-end financial closing activities.
• Collaborate with finance teams to ensure operational expenses are tracked and reported accurately.
• Monitor budget adherence across operational units.

Process Improvement & Compliance:

• Develop and implement operational policies and procedures to improve efficiency and reduce risk.
• Ensure compliance with internal controls, regulatory requirements, and audit standards.
• Identify areas for improvement and lead initiatives to enhance productivity and accountability.

Team Leadership & Communication:

• Provide leadership, coaching, and performance management to direct reports.
• Foster a collaborative and accountable work environment.
• Ensure timely communication and follow-through on operational and financial matters.

• Bachelor’s degree in Accounting, Business Administration, or related field.
• Minimum 5 years of experience in operations management with accounting responsibilities
• Strong leadership and team management skills.
• Proficiency in accounting software (e.g., SAP, Oracle, QuickBooks) and MS Office Suite.
• Excellent organizational, analytical, and communication skills.

• Experience in retail, call center, or multi-unit operations.
• Strong problem-solving and decision-making abilities.
• Ability to manage multiple priorities and meet deadlines under pressure.