XTN-BA44512 | CUSTOMER SUPPORT & EXECUTIVE OPERATIONS ASSOCIATE

This role is ideal for someone who thrives in a fast paced, entrepreneurial environment and enjoys wearing multiple hats. You will play a key role in ensuring a seamless customer journey while also supporting internal operations and executive coordination. The ideal candidate is polished, detail oriented, adaptable, and confident communicating with international customers and stakeholders.

• Premium Customer Experience: Be part of a brand committed to delivering a high-touch, personalized customer experience inspired by Swiss standards of quality and service.
• International Exposure: Work directly with international customers, stakeholders, and leadership across multiple markets and time zones.
• High-Impact Role: Take on a diverse position that combines customer experience, executive support, and business operations, giving you broad exposure across the organization.
• Direct Leadership Support: Work closely with the Founder and leadership team, contributing to day-to-day coordination, organization, and operational priorities.
• Ownership & Autonomy: Take ownership of responsibilities, manage priorities independently, and contribute ideas that improve customer and internal processes.
• Cross-Functional Experience: Collaborate across customer experience, operations, administration, and other teams, building a well-rounded understanding of the business.
• Growth Opportunity: Develop valuable experience in an international, fast-paced environment with opportunities to expand your responsibilities as the business grows.
• Remote & Global Environment: Enjoy the flexibility of working remotely while collaborating with a globally connected team.

Key Responsibilities

Customer Experience

• Deliver high touch customer support across email and social media channels

• Maintain the brand’s “Swiss Standard” of customer experience through timely, professional, and personalized communication 

• Support customers with inquiries related to orders, products, shipping, warranties, returns, and general assistance

• Demonstrate cultural awareness and understanding of the Southeast Asian market and customer base

• Escalate customer concerns appropriately while ensuring positive resolution and satisfaction

Executive & Administrative Support

• Assist with calendar management and scheduling for the Founder and leadership team

• Coordinate international travel bookings, accommodations, and logistics

• Help manage administrative tasks, documentation, and operational coordination

• Provide general executive assistance as needed

Internal Operations

• Support billing and operational administrative tasks

• Assist with onboarding coordination for new hires

• Provide cross functional support to internal teams when required

• Help improve internal workflows and maintain organized processes

Qualifications

• Previous experience in customer support, executive assistance, operations, or administrative support

• Strong written and verbal English communication skills

• Experience supporting international customers or global teams is preferred

• Highly organized with strong attention to detail

• Ability to multitask and manage priorities independently

• Comfortable working remotely and collaborating across time zones

• Proficient in Google Workspace, Microsoft Office, and communication platforms such as Slack or similar tools

• Experience in luxury, ecommerce, retail, or consumer brands is a plus

• Previous experience in customer support, executive assistance, operations, or administrative support (social media channels, email, website)
• Strong written and verbal English communication skills
• Experience supporting international customers or global teams 
• Highly organized with strong attention to detail
• Ability to multitask and manage priorities independently
• Comfortable working remotely and collaborating across time zones
• Proficient in Google Workspace, Microsoft Office, and communication platforms such as Slack or similar tools
• Experience in luxury, ecommerce, retail, or consumer brands is a plus