XTN-62A2152 | SOC TECHNICIAN

The SOC Technician supports the enterprise-wide dispenser security program by monitoring systems, responding to security alerts, and coordinating maintenance activities. This entry-level role is ideal for candidates with a foundational understanding of IT or physical security systems and a desire to grow in a fast-paced, technology-driven environment. Technicians will work within a centralized Security Operations Center (SOC), ensuring timely and effective responses to incidents across retail fuel locations.

.•  Health Insurance/HMO 
•  Enjoy unlimited MadMax Coffee
•  Diverse learning & growth opportunities
•  Accessible Cloud HR platform (Sprout)
•  Above standard leaves

Key Responsibilities:

· Security Monitoring & Response:

• Monitor dispenser security systems for alerts, alarms, and system health.
• Respond to security incidents including unauthorized access, tampering, or system faults.
• Remotely arm/disarm systems as needed based on protocols.

· System Troubleshooting:

• Perform basic diagnostics on access control and surveillance systems.
• Identify connectivity or hardware issues and escalate when necessary.

· Vendor Dispatch & Coordination:

• Initiate service requests and dispatch external vendors for on-site maintenance.
• Collaborate with internal dispatch teams and document service outcomes.

· Documentation & Reporting:

• Maintain detailed logs of incidents, system changes, and vendor interactions.
• Support reporting efforts with summaries and trend data.

Qualifications:

• · Entry-level candidates welcome; experience in SOC, IT support, or physical security preferred.
• · Basic understanding of access control, video surveillance, or alarm systems.
• · Familiarity with troubleshooting networked devices (IP cameras, access panels).
• · Strong communication and organizational skills.
• · Ability to work in a structured, alert-driven environment.

Preferred Experience:

• · Exposure to platforms such as DMP Entré, Insight360, Motorola access control, or similar.
• · IT certifications (e.g., CompTIA A+, Network+) or similar security-related training.
• · Experience in retail, fuel, or critical infrastructure environments is a plus.