XTN-26C3664 | LEARNING & CONTENT SYSTEMS MANAGER

Currently, we are looking for Learning & Content Systems Manager -Talkdesk is a modern, cloud-native contact center platform-also known as Contact Center as a Service (CCaaS) —that empowers businesses to deliver seamless customer experiences across multiple channels using Al-driven tools and automation. 

• Health Insurance/HMO 
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

• Manage user permissions, access levels, and roles across LMS, Highspot, and other content platforms
• Maintain system configuration, integrations, and performance settings
• Troubleshoot system issues and coordinate with vendors or IT when needed
• Create and maintain consistent taxonomy, metadata, tagging, and folder structures to ensure easy navigation
• Monitor version control and archival processes to prevent outdated or duplicative assets
• Enforce content governance policies to ensure alignment with branding, compliance, and field readiness standards
• Continuously optimize the structure and navigation of content platforms to match seller workflows
• Test and validate the learner experience across platforms (LMS, Highspot, etc.)
• Provide recommendations on UI/UX improvements that enhance content discovery and usage
• Track and analyze platform usage data including content engagement, search success rates, and course completion metrics
• Create dashboards or reports for internal stakeholders on adoption trends and platform performance
• Identify gaps in usage or misalignment between content availability and seller needs
• Ensure new content is uploaded, tagged, and published promptly during launches, onboarding, or quarterly updates
• Collaborate with enablement managers and instructional designers to align materials with role-specific programs
• Perform periodic audits to validate the completeness and accessibility of critical learning paths and assets
• Partner with marketing, product, and sales operations teams to maintain accurate and aligned content libraries
• Coordinate with instructional designers and field enablement to ensure systems support curriculum rollouts and certifications
• Support the rollout of new tools or features in the LMS or content platforms through training, documentation, and change management
• Deliver training and office hours for internal users on platform features, best practices, and search techniques
• Serve as primary contact for content or LMS-related questions and support requests from field teams
• Create self-serve help materials such as job aids, FAQs, and onboarding guides for system users

Education & Experience:

• Bachelor’s degree in Instructional Design, Learning Technologies, Information Systems, or related field
• 2-4 years of experience managing learning management systems (LMS), content management platforms, or enablement tools (e.g., Highspot, WorkRamp, Lessonly)
• Experience in sales enablement, content operations, or learning technology environments preferred

Skills & Competencies:

• Strong understanding of LMS functionality, user experience design, and metadata/taxonomy best practices
• Proficient in reporting and analytics tools (e.g., Excel, Looker, platform-native dashboards)
• Excellent organizational and project management skills with attention to detail
• Ability to troubleshoot technical issues and coordinate across cross-functional teams
• Strong communication skills to collaborate with stakeholders across sales, marketing, and operations

Tools/Systems:

• Hands-on experience with LMS and content platforms (e.g., Highspot, Seismic, WorkRamp, SAP Litmos)
• Familiarity with Salesforce, Slack, and content analytics platforms a plus
• Experience working with digital asset management systems a bonus