Job Openings XTN-71AC415 | JAPANESE-SPEAKING ANNOTATOR & SOFTWARE TESTER

About the job XTN-71AC415 | JAPANESE-SPEAKING ANNOTATOR & SOFTWARE TESTER

The Japanese-Speaking Annotation & Software Tester is responsible for executing annotation tasks and conducting comprehensive testing across product features to ensure quality and usability for Japanese users. This role focuses on validating in-product language accuracy, user experience, and functionality within Zoom.
 
The role acts as a coordination point between internal teams and stakeholders, ensuring that product outputs meet quality standards while identifying and flagging any linguistic or functional issues.
  • Work from the comfort of your own home
  • Comprehensive healthcare benefit for you and your dependents
  • Mental wellbeing programs for you and your dependents
  • Competitive time off and vacation policy
  • Thriving workplace culture centered on caring, diversity, and inclusion

Annotation & Quality Validation

  • Perform annotation tasks following defined guidelines and quality standards.
  • Ensure consistency and accuracy across annotated datasets.
  • Conduct quality checks and flag inconsistencies or unclear outputs.
  • Document findings and feedback to improve overall data quality.

Software Testing (Core Responsibility)

  • Perform functional, linguistic, and user experience testing across features within Zoom.
  • Validate that Japanese language content is accurate, natural, and contextually appropriate within the product.
  • Identify and report translation or localization issues (e.g., unnatural phrasing, incorrect tone, cultural mismatch) when encountered during testing.
  • Execute test cases, regression testing, and exploratory testing across different scenarios.
  • Log bugs and issues clearly with proper documentation and reproduction steps.
  • Collaborate with QA, product, and engineering teams to resolve issues efficiently.
  • Ensure a seamless and high-quality experience for Japanese-speaking users.

Project Coordination

  • Track tasks, timelines, and deliverables using standard tools.
  • Communicate progress, risks, and blockers to stakeholders.
  • Collaborate with internal teams to gather context for testing and validation.
  • Maintain organized documentation of testing results and issues.

Process Improvement & Market Insight

  • Identify gaps in workflows and suggest improvements.
  • Provide insights on Japanese language usage, tone, and cultural expectations where relevant to product experience.
  • Support troubleshooting and issue resolution during testing cycles.
  • Native Japanese speaker with strong, accurate understanding of Japanese culture, communication style, and user expectations.
  • Strong command of English for communication and reporting.
  • Minimum 3+ years of experience in software testing, QA, annotation, localization, or related operational roles.
  • Experience in software testing, QA, or annotation-related work is preferred.
  • Ability to identify unnatural or incorrect Japanese usage in a product context.
  • Basic understanding of testing concepts (test cases, bug tracking, regression testing).
  • Strong attention to detail and problem-solving skills.
  • Effective communication and stakeholder coordination abilities.
  • Ability to manage multiple tasks in a fast-paced environment.

Or refer someone