XTN-B604857 | JUNIOR TECHNICAL SUPPORT ENGINEER

We’re looking for a Junior Technical Support Engineer to support our customers mainly across the APAC region. If you enjoy solving problems, helping users succeed, and working in a fast-moving SaaS environment, this could be a great next step for you.

In today’s world, teams need a seamless way to connect and stay aligned. That’s where Happeo comes in – our social intranet platform with amazing knowledge management capabilities brings people, information, and communication together all in one place. We help organizations remove barriers, build stronger cultures, and keep everyone in the know. We take pride in our dynamic, collaborative, and genuinely fun culture. We focus on delivering high-quality results for our customers while supporting each person’s professional growth.

• 20 holidays plus your local public holidays on top
• A meaningful role where you directly impact the experience of our customers 
• A fun, friendly workplace without the stiffness of corporate life
• The chance to grow your skills and shape your role as we scale
• Trust, autonomy, and a mature, output-driven culture
• The tools you need to succeed
• Company get-togethers, local colleagues, virtual events, and a globally diverse team (20+ nationalities and counting!) 

• Act as the first point of contact for our customers, answering questions about our platform and services 
• Troubleshoot and resolve technical issues with care and clarity
• Improve customer experience by identifying recurring issues and contributing to support initiatives
• Escalate issues to Engineering when needed, and keep customers updated on progress
• Collaborate closely with Customer Success, Product, and Engineering to advocate for customer needs and improve the product
• Work as part of a global support team that ensures our customers always feel supported 

• Fluency in English (additional languages are a plus)
• Experience in a customer-facing technical support role
• Strong communication and interpersonal skills
• Understanding of SaaS environments
• Knowledge of Provisioning, SSO, and APIs
• Experience with Google Workspace, Azure, or Okta admin environments is a plus
• Creative problem-solving skills and strong judgment
• Detail-oriented, proactive, and eager to learn
• Ability to translate between technical and non-technical audiences
• Customer-first mindset and willingness to collaborate across teams