Job Openings XTN-A6E5359 | NOC LEAD / ENGINEER

About the job XTN-A6E5359 | NOC LEAD / ENGINEER

Key Responsibilities

Team Leadership & Coordination

  • Provide daily supervision, guidance, and technical support to NOC and infrastructure engineers.

  • Act as the primary escalation point for incidents, service interruptions, and technical issues.

  • Coordinate shift coverage, daily task assignments, and workload distribution.

  • Support training and mentorship of junior team members.

Incident & Operations Management

  • Monitor infrastructure performance and respond to alerts in a timely manner.

  • Lead the team in troubleshooting and resolving high-priority incidents.

  • Ensure proper documentation, incident reports, and handover notes.

  • Maintain operational dashboards, runbooks, and SOPs.

Storage Administration (Primary Technical Focus)

  • Perform hands-on administration of SAN/NAS storage systems, including provisioning, performance tuning, and capacity management.

  • Handle LUN creation, zoning, masking, and storage mapping.

  • Conduct routine health checks, monitor performance, and address storage-related incidents.

  • Support backup, restore, and replication processes.

Infrastructure Support

  • Assist in maintaining and supporting servers, virtualization platforms, and network components.

  • Work closely with network, server, and security teams during incidents or planned changes.

  • Perform scheduled maintenance, patching, and system upgrades.

Monitoring & Optimization

  • Improve monitoring alerts, thresholds, and dashboards for proactive issue detection.

  • Suggest and implement operational improvements to enhance system stability.

  • Identify automation opportunities to streamline routine tasks.

Documentation & Reporting

  • Ensure system diagrams, configurations, and asset inventories are kept up to date.

  • Provide regular operational and incident reports to the Infrastructure Manager.

  • Track team performance metrics and contribute to process improvements.

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Key Responsibilities

Team Leadership & Coordination

  • Provide daily supervision, guidance, and technical support to NOC and infrastructure engineers.

  • Act as the primary escalation point for incidents, service interruptions, and technical issues.

  • Coordinate shift coverage, daily task assignments, and workload distribution.

  • Support training and mentorship of junior team members.

Incident & Operations Management

  • Monitor infrastructure performance and respond to alerts in a timely manner.

  • Lead the team in troubleshooting and resolving high-priority incidents.

  • Ensure proper documentation, incident reports, and handover notes.

  • Maintain operational dashboards, runbooks, and SOPs.

Storage Administration (Primary Technical Focus)

  • Perform hands-on administration of SAN/NAS storage systems, including provisioning, performance tuning, and capacity management.

  • Handle LUN creation, zoning, masking, and storage mapping.

  • Conduct routine health checks, monitor performance, and address storage-related incidents.

  • Support backup, restore, and replication processes.

Infrastructure Support

  • Assist in maintaining and supporting servers, virtualization platforms, and network components.

  • Work closely with network, server, and security teams during incidents or planned changes.

  • Perform scheduled maintenance, patching, and system upgrades.

Monitoring & Optimization

  • Improve monitoring alerts, thresholds, and dashboards for proactive issue detection.

  • Suggest and implement operational improvements to enhance system stability.

  • Identify automation opportunities to streamline routine tasks.

Documentation & Reporting

  • Ensure system diagrams, configurations, and asset inventories are kept up to date.

  • Provide regular operational and incident reports to the Infrastructure Manager.

  • Track team performance metrics and contribute to process improvements.

Technical Skills

  • Strong hands-on expertise with Storage technologies (e.g., NetApp, Dell EMC, HPE, Pure Storage).

  • Solid understanding of SAN (FC, iSCSI) and NAS (NFS/SMB) concepts.

  • Experience with backup solutions (Veeam, CommVault, Veritas, etc.).

  • Working knowledge of:

    • Windows/Linux servers

    • VMware or Hyper‑V

    • Basic networking and troubleshooting

    • Monitoring tools (examples: SolarWinds, PRTG, Zabbix)

Leadership Skills

  • Experience providing technical guidance or acting as a senior-level escalation point.

  • Strong communication skills, especially during incident handling.

  • Ability to work in 24x7 operations and support shift-based teams.

Education & Experience

  • 4–6 years of relevant experience in NOC or infrastructure operations.

  • Prior experience acting as team lead, shift lead, or senior engineer preferred.

  • ITIL certification is a plus.

  • Storage or virtualization certifications are preferred.

Preferred Attributes

  • Strong sense of ownership and urgency during incidents.

  • Good analytical and troubleshooting skills.

  • Ability to work under pressure and multitask.

  • Passion for continuous improvement and quality service delivery.

 


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