XTN-21D8811 | LIFECYCLE AND CRM SPECIALIST

We are looking for a Lifecycle & CRM Specialist to support member engagement, retention, and revenue growth by developing and delivering targeted communications throughout the member journey.

•  Health Insurance/HMO 
•  Enjoy unlimited MadMax Coffee
•  Diverse learning & growth opportunities
•  Accessible Cloud HR platform (Sprout)
•  Above standard leaves

• Support the member lifecycle program to drive engagement, retention, and revenue.

• Build and deliver communications across email, SMS, push notifications, in-app messaging, web, and surveys.

• Use Braze as the core platform for managing and executing lifecycle communications.

• Collaborate with the Head of Member and the Lifecycle & Product Engagement Manager to implement lifecycle strategies across campaigns and business-as-usual (BAU) communications.

- 2+ years related experience Figma experience for content preparation and stakeholder feedback.
-CRM or lifecycle marketing experience across multiple channels. 
- Experience running surveys or member research (e.g. Typeform, SurveyMonkey, Lyssna).   
- Confident with segmentation, testing and performance reporting. 
- Strong attention to detail, and an understanding of deliverability, consent and privacy requirements

- Braze certification
- Liquid
- HTML/CSS or SQL skills Experience in a membership, subscription, loyalty or sport business