XTN-5B1D878 | MEDICAL VIRTUAL ASSISTANT

We are looking for a highly organized and detail-oriented Medical Virtual Admin to join our growing team. This role is ideal for someone who thrives in a fast-paced healthcare environment and is passionate about providing excellent administrative and patient support.

Roles and Responsibilities

• Manage and monitor KPIs to ensure performance targets are met
• Update and maintain accurate client details in the system
• Upload referral PDFs to client profiles within the Practice Management System (PMS)
• Enter client data received via email, chat, or phone into the PMS
• Communicate with patients via email, phone, and live chat to:
  • Collect missing or relevant information
  • Answer inquiries
  • Relay information from psychologists
• Complete daily operational checklists
• Ensure all upcoming appointments are properly booked, rescheduled, or cancelled
• Communicate with psychologists in a timely and professional manner

Requirements

• Proven leadership experience
• Excellent English communication skills (written and verbal)
• Fast and efficient computer/IT skills
• Strong customer service orientation
• Ability to quickly learn and understand Medicare requirements
• High level of attention to detail

What We're Looking For

• A proactive and reliable team player
• Someone who can multitask and manage time effectively