Job Openings INT-5526399 | SALES AND COMPLIANCE OFFICER

About the job INT-5526399 | SALES AND COMPLIANCE OFFICER

Job Summary

The Sales and Compliance Officer is a hybrid role that combines revenue generation with legal and compliance oversight specifically for Virtual Offices. This position is responsible for driving sales of virtual office services, upselling clients to higher-value offerings, and ensuring all client engagements and documentation meet legal and regulatory standards. The Coordinator serves as a key liaison between clients, sales teams, and the Legal Department, contributing to both business growth and operational integrity.

 

OKR

Financial

Objective: Drive sustainable revenue growth from the Virtual Office product.

  • KR1: Achieve 36.4M of annual revenue targets for Virtual Offices.
  • KR2: Secure at least 3 closed upsell per quarter (e.g., VO, CASA, or pro-working) from meeting room clients
  • KR3: Grow VO client base by at least 15% quarter-over-quarter through new sign-ups and renewals.

. Customer

Objective: Deliver excellent client experience and strengthen VO client engagement.

  • KR1: Maintain a VO client satisfaction score of 8.5/10 or higher (through surveys or feedback forms).
  • KR2: Respond to 100% of VO client concerns within SLA of 24 hours.
  • KR3: Launch at least 1 VO-focused engagement initiative per half year.

. Process & Tech

Objective: Enhance operational efficiency and leverage technology to streamline engagement and revenue processes.

  • KR1: Achieve_20% of all bookings processed through the hub booking platform by Dec 2025.
  • KR2: Implement at least 1 automation or process improvements that reduce administrative workload per quarter.
  • KR3: Ensure 100% CRM accuracy for virtual office through monthly audits.

 

 

  • You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.
  • Making sound decision-making and flexibility to ensure team dynamics and productivity.
  • Hybrid work setup
  • Competitive salary and benefits
  • HMO + free dependent
  • Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
  • Above standard leaves

Key Responsibilities

1. Sales & Revenue Generation

  • Sales Strategy: Develop and execute sales strategies to attract new clients and grow virtual office revenue.
  • Lead Management: Qualify, nurture, and convert leads through the sales funnel, ensuring timely follow-ups and deal closures.
  • Upselling & Cross-Selling: Identify opportunities to upgrade clients to other core businesses such as Serviced Office, Managed Services and EOR.
  • Revenue Targets: Consistently meet or exceed monthly and quarterly sales goals.

2. Legal Documentation & Compliance

  • Contract Oversight: Draft, review, and manage service agreements, ensuring accuracy and legal compliance.
  • Client Verification: Conduct due diligence on client-submitted documents and business registrations.
  • Regulatory Alignment: Ensure services comply with local laws, including business registration, data privacy, and anti-fraud regulations.
  • Policy Enforcement: Monitor client adherence to service terms and escalate non-compliance issues.

3. Client Engagement & Advisory

  • Consultative Selling: Understand client needs and provide tailored solutions that align with both business goals and legal requirements.
  • Compliance Support: Guide clients through documentation requirements and ensure proper submission of legal forms.
  • Relationship Management: Build long-term relationships to encourage renewals, referrals, and upselling opportunities.

4. Administrative & Operational Support

  • CRM & Records Management: Maintain accurate client records, contracts, and compliance documentation in the CRM system.
  • Reporting: Generate regular reports on sales performance, client compliance status, and risk indicators.
  • Coordination: Work closely with Area Managers, Legal, and Operations to ensure seamless service delivery.

5. Risk Management & Process Improvement

  • Risk Identification: Flag potential legal or operational risks in client engagements or documentation.
  • Process Optimization: Recommend improvements to sales workflows, onboarding procedures, and compliance checks.
  • Training & Development: Stay updated on legal and regulatory changes and participate in internal training sessions.

  • Education: Bachelor’s degree in Business, Marketing, Legal Management, or a related field.

  • Experience: At least 2–3 years of experience in sales, business development, or account management, ideally in professional services, real estate, or shared workspace/outsourcing environments.

  • Industry Experience: Background in coworking, serviced office, BPO, outsourcing, or real estate solutions.

  • Legal/Compliance Exposure: Familiarity with data privacy, anti-fraud regulations, and client due diligence processes.

  • Compliance Knowledge: Basic understanding of contracts, regulatory requirements, and business registration processes.

  • Client Management: Strong consultative selling skills, with experience in building and maintaining long-term client relationships.

  • Communication: Excellent verbal and written communication skills for client interaction, contract discussions, and reporting.

  • Organization & Systems: Proficiency in CRM tools and Microsoft Office (Word, Excel, PowerPoint); strong record-keeping and reporting skills.

  • Risk Awareness: Ability to identify compliance risks and escalate issues appropriately.

  • Adaptability: Willingness to coordinate across multiple teams (Sales, Legal, Operations) and adapt to process improvements.

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