XTN-CC2E133 | JR. IT SUPPORT SPECIALIST

Are you an IT professional who thrives in a fast-paced, dynamic environment? Do you enjoy delivering exceptional service while solving complex technical challenges?

If you have a passion for making a difference and the drive to excel, this is your opportunity to join the Maersk IT Support Team in Manila!

About the Role as a Jr IT Support Specialist:

You will be a key member of our global IT team responsible for managing and supporting the IT infrastructure for Maersk Offshore Wind.

This pivotal role delivers excellent user experiences to both offshore vessel crews and onshore teams, embodying a strong “Vessel First” mindset when resolving IT issues onboard.

You will provide day-to-day IT support through various channels, handle incident and request management via ServiceNow, engage with second and third-level support teams, and contribute to ad-hoc projects including onsite support when required.

What You’ll Bring

• Your background and skills will enable you to:
• Troubleshoot PCs, hardware, networks, and cloud services with confidence
• Administer Active Directory and Office 365 environments
• Manage user accounts and permissions efficiently
• Apply solid understanding of ITIL processes including Incident, Request, Problem, and Change Management
• Deliver clear, timely, and customer-focused communication
• Demonstrate logical thinking, resourcefulness, and a collaborative mindset

• Provide comprehensive IT support for the Maersk Offshore Wind teams across multiple communication channels (email, chat, phone, self-service)
• Accurately document and resolve tickets in ServiceNow, maintaining high ticket quality
• Perform initial diagnostics and apply logical troubleshooting to restore service quickly
• Coordinate with higher-level support teams and vendors for advanced issue resolution
• Maintain and update the IT Support Service Catalogue and knowledge base articles
• Participate in problem management efforts and identify performance improvements
• Support IT projects and aid in the transition of new services or tools into the support framework
• Flexibility to work shifts covering 24/5 operations, including on-call weekends

• An analytical thinker with creativity in solving issues using available resources, including onboard vessel hardware and software.
• A self-driven individual with relevant IT education and hands-on experience in PC/server hardware, user support, and server administration.
• Excellent English communication skills to support a diverse, international user base
• Experience in or an enthusiasm for maritime or offshore environments is a plus, but not required
• Strong integrity, independence, and a proactive attitude toward service excellence

.Technical Skills & Knowledge

• Working knowledge of ITIL frameworks and IT Service Management best practices
• Experience with Windows Server environments, Active Directory, and user management
• Familiarity with LAN/WAN networking concepts and troubleshooting
• Understanding of virtualization technologies, preferably Hyper-V Basic knowledge of firewall and router configuration
• Proficiency in supporting common office hardware like PCs, printers, and peripherals
• Competent with Microsoft Office applications and related troubleshooting

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