Maintenance Supervisor (North)

Maintenance Supervisor (North)

Full-Time | Field-Based (Iraq – North)

At KNE, we operate in a mission-critical environment where reliability, safety, and disciplined execution define our success.

Every unit must perform. Every fault must be solved. Every action must protect customer trust.

We are looking for a Maintenance Supervisor who takes full ownership of field performance.

This is not a coordination role.

This is a technical leadership and accountability role.

Success in this position means:

High equipment uptime

Fast, accurate fault resolution

A disciplined, high-performing maintenance team

Strong customer confidence in every interaction

Role Purpose

The Maintenance Supervisor owns the performance of all assigned units and leads field execution to ensure:

Reliable and safe operation of elevators and escalators

Elimination of recurring faults through root cause analysis

Disciplined execution of preventive and corrective maintenance

Strong team accountability and performance

You are responsible for turning field activity into controlled, measurable performance.

What You Will Do

Own the reliability and performance of all assigned units and ensure preventive maintenance is completed on time

Lead and drive maintenance execution with full accountability for quality, safety, and efficiency

Diagnose complex electrical and mechanical faults and ensure correct, long-term solutions

Manage and prioritize maintenance and emergency tickets to minimize downtime

Drive team discipline by assigning work, tracking execution, and holding technicians accountable

Ensure full closure of CPSI inspections and maintenance remarks within defined timelines

Coordinate with Planning, Installation, Spare Parts, and Call Center to ensure service continuity

Own the handover process from Installation to Maintenance with full operational readiness

Monitor team performance using systems and dashboards and take corrective action where needed

Resolve customer issues with clear communication and strong follow-up

Develop team capability through coaching, technical guidance, and feedback

Technical Expectations

Strong ability to diagnose electrical and mechanical faults and identify root causes

Ability to make sound technical decisions under pressure

Proper use of diagnostic tools and systems

Accurate and clear technical reporting reflecting actual field conditions

What We Are Looking For

Bachelor's degree in Engineering (Electrical, Mechanical, Mechatronics, or related)

Experience in maintenance (preferably elevators or electromechanical systems)

Experience leading technical teams

Strong problem-solving and field decision-making capability

Ability to read technical drawings and use technical systems/software

Arabic (required) | English (intermediate)

How You Will Succeed

You will succeed in this role if you:

Take full ownership of results, not just tasks

Act quickly and decisively in critical situations

Build a disciplined, accountable team

Solve problems at the root — not temporarily

Maintain high standards under pressure

Working Conditions

This is a field-driven role across multiple sites, requiring:

Active supervision of field operations

Readiness for emergency response and on-call situations

Full adherence to safety and quality standards